DS
David S
1 reviews | Active since May 2023
25 May 2023, 15:03
Appalling service
Absolutely appalling service. I did my upgrade more than a week ago over the phone with an agent who told me it was all sorted and I would have my device delivered within a week. It has now been more than a week and the upgrade now apparently hasn't even been approved. It will now take at least another 10 working days to be approved. Then a week to receive the device. It is a painfully slow, terrible service.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
25 May 2023, 15:36Hi David,
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Your query has been escalated to the relevant department and once we receive an update, we will advise you.
Case Number: RCO400575
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Your query has been escalated to the relevant department and once we receive an update, we will advise you.
Case Number: RCO400575
Regards,
The Mondo Team
Mondo's reply25 May 2023, 15:36
Official
Hi David,
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Your query has been escalated to the relevant department and once we receive an update, we will advise you.
Case Number: RCO400575
Regards,
The Mondo Team
Thank you for reaching out to us.
We do apologize for the level of service that you have received thus far.
Your query has been escalated to the relevant department and once we receive an update, we will advise you.
Case Number: RCO400575
Regards,
The Mondo Team
Mondo's replyOfficial
29 May 2023, 10:55Hi David,
Trust you are well.
As per the MTN system, the application that was done by Mondo has been cancelled and a new application was processed at the MTN store.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the application that was done by Mondo has been cancelled and a new application was processed at the MTN store.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply29 May 2023, 10:55
Official
Hi David,
Trust you are well.
As per the MTN system, the application that was done by Mondo has been cancelled and a new application was processed at the MTN store.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, the application that was done by Mondo has been cancelled and a new application was processed at the MTN store.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team