SX
Siyabonga X

1 reviews | Active since Dec 2021

07 Dec 2021, 12:08

Appalling Service

I am so tired of telling the consultants at mondo to cancel my contract ... Its started with a false sale that was done where i won the case of a contract that was sold to me ...the contract I agreed upon was 30 GB for R 100 ... The 1st was not debited so I received an SMS from MTN stating that i owed R641.53 ...which i was perplexed because I know I don't any network that is above R100 .... I have the Reference of the case I won... I had to call them for a follow up every week... I asked them to cancel and till this day ...Nobody is saying anything... My credit score is messed up of Mondo... And now MTN says I owe R1305.02 for a cancelled contract ... Because of Mondo ...MTN IS ALWAYS SUSPENDING NUMBER and I have a business and family that need to call me and always inconvenienced by Mondo... The service is just appalling ... 3 months of me life has been in distressed because of Mondo... Seriously mxm

0
Replies (2)
SX
Siyabonga X's update07 Dec 2021, 16:33
Reviewer Update
Its always the same thing everytime


Mondo
Mondo's reply07 Dec 2021, 16:40
Official
Good day,

Please note that your query has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team