AD
Adrian D
1 reviews | Active since Mar 2014
08 Aug 2022, 11:48
Appalling
The service I received from your company have been pathetic. I app**** for a contract you first advised it declined. Then you call me back and lie to me to say congratulations you been approved which was a lie and mislead me by taking out this rewardsco R69.00 pm. Then lie again and say we awaiting stock. Then called back to say the order has been cancelled and not even letting me know it's cancelled. I asked to speak to a manger 3 weeks ago. Still waiting...one of your webchat agents called me and promised me and a manager will called me which never happen.
You the worse company I ever dealt with. You train you advisors to lie to customers to make a sale. You train you advisors to say managers leave an hour before shift.
I will never recommend your company to anyone.
Helpful (0)
Replies (12)0
Replies (12)
Mondo's replyOfficial
08 Aug 2022, 12:21Hi Adrian,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
Your Case Number is: RCO258535
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
Your Case Number is: RCO258535
Regards,
The Mondo Team
Mondo's reply08 Aug 2022, 12:21
Official
Hi Adrian,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
Your Case Number is: RCO258535
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
Your Case Number is: RCO258535
Regards,
The Mondo Team
Mondo's replyOfficial
08 Aug 2022, 15:25Hi Adrian,
Please note that your application was approved, however, due to no stock of the device, your application was cancelled.
Kindly advise if we may escalate this to the sales team in order to contact you and provide you with a deal that is in stock.
Regards,
The Mondo Team
Please note that your application was approved, however, due to no stock of the device, your application was cancelled.
Kindly advise if we may escalate this to the sales team in order to contact you and provide you with a deal that is in stock.
Regards,
The Mondo Team
Mondo's reply08 Aug 2022, 15:25
Official
Hi Adrian,
Please note that your application was approved, however, due to no stock of the device, your application was cancelled.
Kindly advise if we may escalate this to the sales team in order to contact you and provide you with a deal that is in stock.
Regards,
The Mondo Team
Please note that your application was approved, however, due to no stock of the device, your application was cancelled.
Kindly advise if we may escalate this to the sales team in order to contact you and provide you with a deal that is in stock.
Regards,
The Mondo Team
AD
Adrian D's updateReviewer Update
08 Aug 2022, 16:53Hi,
I'm glad I have written proof now that shows that the application was approved. Having to cancelled it was uncalled for you should've contacted me and provide me with a different deal with the same price range per month.
Thank you for your response. Yes, escalate this because I needed this phone for business and still need it.
Bear in mind, that your company has already done a credit check on the credit record, another credit check should not be done because my credit score already dropped with the hard check your company has done.
I expect a call from your sales team you have mu number.
Regards,
Adrian
I'm glad I have written proof now that shows that the application was approved. Having to cancelled it was uncalled for you should've contacted me and provide me with a different deal with the same price range per month.
Thank you for your response. Yes, escalate this because I needed this phone for business and still need it.
Bear in mind, that your company has already done a credit check on the credit record, another credit check should not be done because my credit score already dropped with the hard check your company has done.
I expect a call from your sales team you have mu number.
Regards,
Adrian
AD
Adrian D's update08 Aug 2022, 16:53
Reviewer Update
Hi,
I'm glad I have written proof now that shows that the application was approved. Having to cancelled it was uncalled for you should've contacted me and provide me with a different deal with the same price range per month.
Thank you for your response. Yes, escalate this because I needed this phone for business and still need it.
Bear in mind, that your company has already done a credit check on the credit record, another credit check should not be done because my credit score already dropped with the hard check your company has done.
I expect a call from your sales team you have mu number.
Regards,
Adrian
I'm glad I have written proof now that shows that the application was approved. Having to cancelled it was uncalled for you should've contacted me and provide me with a different deal with the same price range per month.
Thank you for your response. Yes, escalate this because I needed this phone for business and still need it.
Bear in mind, that your company has already done a credit check on the credit record, another credit check should not be done because my credit score already dropped with the hard check your company has done.
I expect a call from your sales team you have mu number.
Regards,
Adrian
AD
Adrian D's updateReviewer Update
08 Aug 2022, 16:54*my
AD
Adrian D's update08 Aug 2022, 16:54
Reviewer Update
*my
Mondo's replyOfficial
10 Aug 2022, 15:46Hi Adrian,
Thank you for the above response.
Please note that due to the application being cancelled, should we process a new application, you will be subjected to a credit vet.
Kindly advise if we should proceed.
Regards,
The Mondo Team
Thank you for the above response.
Please note that due to the application being cancelled, should we process a new application, you will be subjected to a credit vet.
Kindly advise if we should proceed.
Regards,
The Mondo Team
Mondo's reply10 Aug 2022, 15:46
Official
Hi Adrian,
Thank you for the above response.
Please note that due to the application being cancelled, should we process a new application, you will be subjected to a credit vet.
Kindly advise if we should proceed.
Regards,
The Mondo Team
Thank you for the above response.
Please note that due to the application being cancelled, should we process a new application, you will be subjected to a credit vet.
Kindly advise if we should proceed.
Regards,
The Mondo Team
AD
Adrian D's updateReviewer Update
11 Aug 2022, 21:55Hi ,
This won't work my score was on 590 due to the vet check you've already done it dropped 563.
So no, I'm not happy with that.
This won't work my score was on 590 due to the vet check you've already done it dropped 563.
So no, I'm not happy with that.
AD
Adrian D's update11 Aug 2022, 21:55
Reviewer Update
Hi ,
This won't work my score was on 590 due to the vet check you've already done it dropped 563.
So no, I'm not happy with that.
This won't work my score was on 590 due to the vet check you've already done it dropped 563.
So no, I'm not happy with that.
Mondo's replyOfficial
16 Aug 2022, 09:04Hi Adrian,
Please note that we are unable to process a new application without a credit vet.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are unable to process a new application without a credit vet.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply16 Aug 2022, 09:04
Official
Hi Adrian,
Please note that we are unable to process a new application without a credit vet.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we are unable to process a new application without a credit vet.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
AD
Adrian D's updateReviewer Update
16 Aug 2022, 09:09Hi
Like I said I'm not happy with that. The rewardsco also contributed to my score dropping.
Make a plan, if not I will just post all over social media telling the world how pathetic your services are.
Because this has happened to many customers it needs to stop.
Like I said I'm not happy with that. The rewardsco also contributed to my score dropping.
Make a plan, if not I will just post all over social media telling the world how pathetic your services are.
Because this has happened to many customers it needs to stop.
AD
Adrian D's update16 Aug 2022, 09:09
Reviewer Update
Hi
Like I said I'm not happy with that. The rewardsco also contributed to my score dropping.
Make a plan, if not I will just post all over social media telling the world how pathetic your services are.
Because this has happened to many customers it needs to stop.
Like I said I'm not happy with that. The rewardsco also contributed to my score dropping.
Make a plan, if not I will just post all over social media telling the world how pathetic your services are.
Because this has happened to many customers it needs to stop.
Mondo's replyOfficial
03 Sept 2022, 11:22Hi Adrian,
Trust you are well.
Please note that a new application can only be processed when a credit vet is done.
The MTN system, will not allow us to capture a deal with no credit vet.
Regards,
The Mondo Team
Trust you are well.
Please note that a new application can only be processed when a credit vet is done.
The MTN system, will not allow us to capture a deal with no credit vet.
Regards,
The Mondo Team
Mondo's reply03 Sept 2022, 11:22
Official
Hi Adrian,
Trust you are well.
Please note that a new application can only be processed when a credit vet is done.
The MTN system, will not allow us to capture a deal with no credit vet.
Regards,
The Mondo Team
Trust you are well.
Please note that a new application can only be processed when a credit vet is done.
The MTN system, will not allow us to capture a deal with no credit vet.
Regards,
The Mondo Team
AD
Adrian D's updateReviewer Update
06 Sept 2022, 07:30If you had not cancelled the order we would've not be in this situation.
Your colleagues **** to me you I went back and fourth with different colleagues not one manager have called me 3 failed call backs.
I would never ever use you company services again.
You guys damaged my credit score as well. For doing that vetting check and rewardsco done a vetting check as well.
I'm disgusted.
I will make sure this goes on social media. To sure the disgusting service you provide to customers.
I have never experienced this in my life and my career as a customer services team manager.
So yes I know exactly how it works and what a customer deserves.
Your colleagues **** to me you I went back and fourth with different colleagues not one manager have called me 3 failed call backs.
I would never ever use you company services again.
You guys damaged my credit score as well. For doing that vetting check and rewardsco done a vetting check as well.
I'm disgusted.
I will make sure this goes on social media. To sure the disgusting service you provide to customers.
I have never experienced this in my life and my career as a customer services team manager.
So yes I know exactly how it works and what a customer deserves.
AD
Adrian D's update06 Sept 2022, 07:30
Reviewer Update
If you had not cancelled the order we would've not be in this situation.
Your colleagues **** to me you I went back and fourth with different colleagues not one manager have called me 3 failed call backs.
I would never ever use you company services again.
You guys damaged my credit score as well. For doing that vetting check and rewardsco done a vetting check as well.
I'm disgusted.
I will make sure this goes on social media. To sure the disgusting service you provide to customers.
I have never experienced this in my life and my career as a customer services team manager.
So yes I know exactly how it works and what a customer deserves.
Your colleagues **** to me you I went back and fourth with different colleagues not one manager have called me 3 failed call backs.
I would never ever use you company services again.
You guys damaged my credit score as well. For doing that vetting check and rewardsco done a vetting check as well.
I'm disgusted.
I will make sure this goes on social media. To sure the disgusting service you provide to customers.
I have never experienced this in my life and my career as a customer services team manager.
So yes I know exactly how it works and what a customer deserves.
Mondo's replyOfficial
31 Oct 2022, 13:33Hi Adrian,
We do apologize for the level of service that you received and for the inconvenience caused.
This has been raised and addressed with the relevant department.
Regards,
The Mondo Team
We do apologize for the level of service that you received and for the inconvenience caused.
This has been raised and addressed with the relevant department.
Regards,
The Mondo Team
Mondo's reply31 Oct 2022, 13:33
Official
Hi Adrian,
We do apologize for the level of service that you received and for the inconvenience caused.
This has been raised and addressed with the relevant department.
Regards,
The Mondo Team
We do apologize for the level of service that you received and for the inconvenience caused.
This has been raised and addressed with the relevant department.
Regards,
The Mondo Team
AD
Adrian D's updateReviewer Update
18 Dec 2023, 22:21Just an FYI this has never been resolved it's been more than a year. Appalling!!!!!
AD
Adrian D's update18 Dec 2023, 22:21
Reviewer Update
Just an FYI this has never been resolved it's been more than a year. Appalling!!!!!