APPALLING

I am appalled at the lack of accountability from this company. On 19/06/2023 I was contacted by Emily who offered to assist me with my upgrade that I app**** for via the MTN website for a device that comes with accessories.

Upon receipt, I did not receive said accessories and was informed by MTN to return the device the very next day after receiving on 23/06/2023.

I am being held hostage by this company as MTN has completed all processes and was even informed by the warehouse to proceed with reapplying for my contract, however Mondo is telling me to wait a further 7-14 days which is unacceptable.

The mistake has been reiterated to not be on my part but Mondo/ MTN Multiple times yet I am being treated like a nuisance. No apology, accountability or urgency WHATSOEVER.