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nozolile D

1 reviews | Active since Jan 2017

07 Nov 2019, 10:33

APPALING SERVICE

As a new customer of Mondo i am really dissapointed and displeased with the service rendered. I took out 2 contracts with you and got everything delivered on the 10/10/2019 and to date the sim cards are still not activated. When I call in im being sent to TELKOM and TELKOM say they cant pick up my 2nd device they waiting for you. Im being sent from pillar to post. This is really irritating.

0
Replies (9)
Mondo
Mondo's reply07 Nov 2019, 11:32
Official
Good Day Nozolile, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply08 Nov 2019, 11:00
Official
Good Day Nozolile, 

Kindly note that our team has attempted contacting you with regards to the above query however we haven't been successful.

Please respond to our email to advise what is the best possible time to contact you.

Kind Regards,

Mondo Team
Mondo
Mondo's reply12 Nov 2019, 10:41
Official
Good Day Nozolile, 

Kindly note that we have attempted contacting you again with no success. 

Please respond to our email to advise what is the best possible time to contact you as we would like to resolve this matter urgently.

Kind Regards,

Mondo Team
nD
nozolile D's update12 Nov 2019, 11:34
Reviewer Update
I dont get any missed calls and whats the importance of calling you have all my details why dont you activate the sim cards.
Mondo
Mondo's reply12 Nov 2019, 16:28
Official
Good Day Nozolile, 

Kindly note that our team has attempted contacting you, the line rings and goes to voicemail.

Please respond to our email in order for us to resolve this matter ASAP.

Thank you
Kind Regards,
Mondo Team 
Mondo
Mondo's reply16 Nov 2019, 15:18
Official
Good Day Nozolile, 

Kindly note that our team has attempted contacting you with no success.

Please refer to our email for feedback on your query.

Thank you
Kind Regards,
Mondo Team
nD
nozolile D's update18 Nov 2019, 16:05
Reviewer Update
Can i have contact of the person im supposed to talk to, because you cant get hold of me
Mondo
Mondo's reply19 Nov 2019, 16:27
Official
Good Day Nozolile, 

Thank you for taking the time to chat to our team.

As discussed, we have made arrangements to have 1 of your lines activated.

Our team is working around the clock to get the other line activated.

We sincerely apologize for the inconvenience caused to you thus far.

Kind Regards,
Mondo Team
Mondo
Mondo's reply21 Nov 2019, 16:58
Official
Good Day Nozolile, 
As discussed with our consultant, please note that your lines have been successfully activated and your query is resolved.

Should you have any further queries please feel free to call or email us.

Kind Regards,
Mondo Team