Anything to make a sale

<p>I have been contacted by a saleslady claiming to represent Vodacom. She was never forthcomming about the fact that she in fact worked for Mondo/Buymondo or as Vodacom refered them to as rewards.</p> <p>I was sold a 5gb per month package with a basic tablet. One of the criteria in having the contract for me was the ability to add additional simcards on the contract. I however needed to arrange it at a Vodashop at a nominal monthly price. When I wanted to activate the additional sim, I found the nominal amount to be R99 per month per simcard. This does not make sense on a R199 per month contract.</p> <p>I tried to lodge a complaint with Vodacom Direct, as all the documentation I received referred to them. I was informed that I in fact dealt with "Rewards” that turned out to be Mondo. I previously encountered Mondo that tried to make a sale with false information, but declined to take delivery eventually.</p> <p>Contacting Mondo by phone proved to be a futile exercise, as I am forever on hold, so I decided to complain to them as well as Vodacom Direct by E-mail.</p> <p>More than a week passed with not so much as acknowledgement of receipt. I am tired of trying to resolve the matter over the phone and feel that I am the victim of a faceless business.</p> <p>I will also complain here with Vodacom, as I feel they should vet their reselling agents better. I find the agents at Mondo to either be *********** or dishonest. There seem to be no central point in responsibility, and I will reconsider my other contract with Vodacom.</p> <p>In general the whole delivery procedure was also a mess, and I would like to caution against any direct marketing of cellular contracts.</p> <p> </p>