DV
Dirk V

1 reviews | Active since Oct 2016

25 Oct 2016, 17:03

Another **** - Just when I thought I have seen them all.

<p>A while ago I was contacted by salespeople from Mondo who was offering me a router whith Telkom as the service supplier. I was in the market for a LTE Router and requested with the salesperson MULTIPLE times that this contract im signing up for is a router and not a cellphone contract. It was confirmed multiple times and I made sure they understand I do not need another cellphone. Whats up with these people calling you on your cellphone and then want to sell you another cellphone anyway?</p> <p> </p> <p>Today my package was delivered and iside was a Huawei Cellphone but no router. I'm in for 24 payments for a Cellphone I explicitly did not want, but still no LTE router. .....Call to Mondo and they say thats what I ordered. Lucky for me they do record the calls, so I really hope that recordings will be available..... They dont care if you get what you want, as long as they get the money it seems.</p>

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Replies (1)
Mondo
Mondo's reply25 Oct 2016, 17:43
Official

Good day Dirk,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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