NM
Nqobile M

1 reviews | Active since Jul 2020

14 Dec 2021, 03:50

Annoyed by Mondo

The experience I had with this company is baaad. I remember last time a had a good review of Mondo after they gave me a good over the phone service. After the call, they never followed up with their promises. After many attempts of having my case resolved with them I ended up counseling my contract with them. Even so it was confirmed to me that the contract is suspended and void. Just a few days ago I received a notification from my bank to state that I had insufficient funds for their transaction after being promised that my contract has been cancelled. Nothing good came out off our relationship. I was unhappy the whole time and kept having to call over and over to have one thing or another fixed. And still after the cancellation they still trying to Bill me.

0
Replies (3)
Mondo
Mondo's reply14 Dec 2021, 09:00
Official
Good day,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO161402
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply10 Jan 2022, 13:01
Official
Hi Nqobile,

Trust you are well.

Please note that your Telkom cancellation is in-progress.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply10 Jan 2022, 15:04
Official
Hi Nqobile,

Trust you are well.

Please note that your Telkom cancellation has been done.

Your query has been resolved and will be closed.

We do apologize for the delay and inconvenience caused.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team