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Claudia N

1 reviews | Active since Oct 2020

28 Oct 2020, 09:42

Angry about Mondo still taking my money every month

I cancelled my mondo Mtn contract, they stopped providing me with their data which was a 4g I was happy about the amount I was paying, but why are you still deducting money from my account every month , why am I still paying for services I don't use. You don't answer your calls. Can you please contact me I seriously want out with you guys. My number is ***

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Replies (9)
Mondo
Mondo's reply28 Oct 2020, 10:12
Official
Hi  Claudia,

Thank you for raising your query with us,

Kindly note that a consultant will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply28 Oct 2020, 10:14
Official
Hi  Claudia,

As discussed with Kimona, please note that we require the supporting documents in order to escalate your query to MTN.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply02 Nov 2020, 14:35
Official
Hi Claudia,

As discussed with Kimona, please note that we are waiting for the documentation from you in order to assist further.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply05 Nov 2020, 13:57
Official
Hi Claudia,

Please note that we have attempted contacting you with no success.

Kindly advise if you have sent us your documentation.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply11 Nov 2020, 16:50
Official
Hi Claudia,

Please note that we have attempted contacting you with no success.

Kindly advise if you have sent us your documentation.

Please note that we require these documents urgently.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply13 Nov 2020, 16:47
Official
Hi Claudia,

Kindly advise if you have sent us your documentation.

Please note that we require these documents urgently.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply01 Dec 2020, 18:28
Official
Hi Claudia,

Please note that our team is working on your query.

We will revert with feedback.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply04 Dec 2020, 09:36
Official
Hi Claudia,

Please note that we have attempted contacting you with no success.

We have escalated your billing query to MTN and requested that priority be placed on this.

Our team will revert with feedback.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply22 Dec 2020, 16:07
Official
Hi Claudia,

As discussed with Kim, you have advised that your query is resolved.

Should you require further assistance please email our team.

Kind Regards, 

Mondo Team