And I thought it was sorted

So i received a return call from my previous problem and was promised that I would be dealt with and I would receive a update for my problem quickly.48 hours has now passed and i have not heard a peep from these guys. I am starting to think that maybe its time to shrug my shoulders,shake my head,cancel my order and just give it up as a bad job and take my business else where. I think under the circumstances I have been very accomodating and patient but now I think the last of my patience has run out.