dD
dylan D
1 reviews | Active since Mar 2015
29 Sept 2022, 14:18
Amelia was great but I’m not impressed
Amelia was great in handling everyone else’s mess ups, although I have no solution nor any ETA as to when I’m receiving my new device she was great to deal with.
Guys please do what your say your going to do, I have wasted numerous amounts of airtime calling customer support with still no resolution. Not a great first impression.
I still don’t have a resolution.
None.
Amelia sorry to you but 2 stars seems good enough, will be more than happy to update my review once I receive a call from management updating me with compensation factors and also the delivery and notifications of my successfully app**** contract.
I look forward to hearing from you.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
29 Sept 2022, 14:26Good day Dylan,
Thank you for rating the service that you have received from Amelia.
We sincerely apologize for the level of service you have received from Mondo.
As per our records, our sales team was in touch with you and we currently do not have the iPhone 14 in stock.
Once the iPhone 14 is in stock, the order will be dispatched to the courier company and DSV couriers will be in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may send your details to the sales team to provide you with an alternate device that is in stock.
Your Case Number is: RCO276716
Regards,
The Mondo Team
Thank you for rating the service that you have received from Amelia.
We sincerely apologize for the level of service you have received from Mondo.
As per our records, our sales team was in touch with you and we currently do not have the iPhone 14 in stock.
Once the iPhone 14 is in stock, the order will be dispatched to the courier company and DSV couriers will be in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may send your details to the sales team to provide you with an alternate device that is in stock.
Your Case Number is: RCO276716
Regards,
The Mondo Team
Mondo's reply29 Sept 2022, 14:26
Official
Good day Dylan,
Thank you for rating the service that you have received from Amelia.
We sincerely apologize for the level of service you have received from Mondo.
As per our records, our sales team was in touch with you and we currently do not have the iPhone 14 in stock.
Once the iPhone 14 is in stock, the order will be dispatched to the courier company and DSV couriers will be in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may send your details to the sales team to provide you with an alternate device that is in stock.
Your Case Number is: RCO276716
Regards,
The Mondo Team
Thank you for rating the service that you have received from Amelia.
We sincerely apologize for the level of service you have received from Mondo.
As per our records, our sales team was in touch with you and we currently do not have the iPhone 14 in stock.
Once the iPhone 14 is in stock, the order will be dispatched to the courier company and DSV couriers will be in touch with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may send your details to the sales team to provide you with an alternate device that is in stock.
Your Case Number is: RCO276716
Regards,
The Mondo Team
dD
dylan D's updateReviewer Update
29 Sept 2022, 14:34Good day,
Kindly review your the sales call and tell me what I was promised and told and get back to this with someone competent enough to do so.
Kindly review your the sales call and tell me what I was promised and told and get back to this with someone competent enough to do so.
dD
dylan D's update29 Sept 2022, 14:34
Reviewer Update
Good day,
Kindly review your the sales call and tell me what I was promised and told and get back to this with someone competent enough to do so.
Kindly review your the sales call and tell me what I was promised and told and get back to this with someone competent enough to do so.
dD
dylan D's updateReviewer Update
29 Sept 2022, 14:35Yes I will look into other devices as well
dD
dylan D's update29 Sept 2022, 14:35
Reviewer Update
Yes I will look into other devices as well
Mondo's replyOfficial
29 Sept 2022, 14:49An internal investigation will be logged to have the sale call recording assessed.
Mondo's reply29 Sept 2022, 14:49
Official
An internal investigation will be logged to have the sale call recording assessed.
dD
dylan D's updateReviewer Update
29 Sept 2022, 15:08You may call for alternative devices
dD
dylan D's update29 Sept 2022, 15:08
Reviewer Update
You may call for alternative devices
Mondo's replyOfficial
30 Sept 2022, 16:07Hi Dylan,
Trust you are well.
Please note that a callback request has been sent to the sales team to provide you with alternative device options.
Regards,
The Mondo Team
Trust you are well.
Please note that a callback request has been sent to the sales team to provide you with alternative device options.
Regards,
The Mondo Team
Mondo's reply30 Sept 2022, 16:07
Official
Hi Dylan,
Trust you are well.
Please note that a callback request has been sent to the sales team to provide you with alternative device options.
Regards,
The Mondo Team
Trust you are well.
Please note that a callback request has been sent to the sales team to provide you with alternative device options.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Oct 2022, 16:42Hi Dylan,
Trust you are well.
Please note that your MTN order has been finalized and is out for delivery. DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order has been finalized and is out for delivery. DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply03 Oct 2022, 16:42
Official
Hi Dylan,
Trust you are well.
Please note that your MTN order has been finalized and is out for delivery. DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order has been finalized and is out for delivery. DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Dec 2022, 16:48Hi Dylan,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply15 Dec 2022, 16:48
Official
Hi Dylan,
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team