Amanda

Good day. So after giving Amanda a good report and she assured me that my matter is complete I will receive my refund on Friday 6 May 2022. Which was clearly a lie. Firstly I spoke to Kat not sure about the name and spelling on the 26/04/2022 regarding my query and he finalized everything or let me say he advised that the matter was cleared and approved for the refund. I ask if I can get an email regarding the conversation and he said yes sure will send the email to you, I waited for a week and I then called mondo again and I spoke to Amanda on the 3rd of May. She then advised that they payment should have been done by the 3rd or 4th of May, and yes no payment received but she send the email regarding the refund and made me write a nice report about her services. Yesterday 04/05/2022 called mondo again because Amanda **** to me regarding the payment and got to speak to Zanele and he advised me that finance rejected my query because there was no proof of banking details. Please note no one before Zanele asked me for the banking details and me knowing I took out the contract through mondo, thought they should have my banking details, but clearly I was wrong because I was send an email yesterday 4 May for proof of banking details which I send, and today I called in again to ask about the process of my query, the lady told me that it was submitted and approved yesterday 4 May and I will receive my refund only on the 13 May. Now this is my problem. Firstly they Mondo no that they falsely advertise this product and they admitted they were wrong and secondly I waited already for a week only to find out because there was no proof of banking details my query was rejected and redone yesterday. So who's problem is that? Clearly I have a huge argument with MTN regarding this same matter. So I won't mondo to speed up my query because it was their fault in the first place and the *********** agents working under mondo.