CS
Chris S
1 reviews | Active since Sept 2019
14 Jun 2022, 11:48
All I want is to upgrade my contract and it seems to be impossible
For 3 weeks I have been attempting to speak to or find an upgrade consultant at the Rewards company, with Vodacom. I have phoned no less that 5 times and I get the excuse that you cannot contact the rewards company. I have followed the prompts on the website and auto mails from Customer Care, to chat to what appears to be a BOT that has no understanding of basic requests and keeps giving me the same instruction to log my query online but that has been going around in circles for weeks. The online queries do not get answered either!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
14 Jun 2022, 11:56Good day Chris,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO233631
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO233631
Regards,
The Mondo Team
Mondo's reply14 Jun 2022, 11:56
Official
Good day Chris,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO233631
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO233631
Regards,
The Mondo Team
CS
Chris S's updateReviewer Update
14 Jun 2022, 16:24Thank you reaching out. I see you have tried to call me but the call dropped when i tried to answer. Please keep trying and I will remove from Hello Peter
CS
Chris S's update14 Jun 2022, 16:24
Reviewer Update
Thank you reaching out. I see you have tried to call me but the call dropped when i tried to answer. Please keep trying and I will remove from Hello Peter
Mondo's replyOfficial
17 Jun 2022, 13:39Hi Chris,
You are welcome.
Please confirm the Vodacom number which you wish to upgrade.
Regards,
The Mondo Team
You are welcome.
Please confirm the Vodacom number which you wish to upgrade.
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 13:39
Official
Hi Chris,
You are welcome.
Please confirm the Vodacom number which you wish to upgrade.
Regards,
The Mondo Team
You are welcome.
Please confirm the Vodacom number which you wish to upgrade.
Regards,
The Mondo Team
CS
Chris S's updateReviewer Update
20 Jun 2022, 10:55Hi
Its ***
Its ***
CS
Chris S's update20 Jun 2022, 10:55
Reviewer Update
Hi
Its ***
Its ***
Mondo's replyOfficial
20 Jun 2022, 11:44Hi Chris,
Thank you for the above response.
Kindly note that we have escalated your details to the sales team in order to get in touch with you.
Have a good day further.
Regards,
The Mondo Team
Thank you for the above response.
Kindly note that we have escalated your details to the sales team in order to get in touch with you.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 11:44
Official
Hi Chris,
Thank you for the above response.
Kindly note that we have escalated your details to the sales team in order to get in touch with you.
Have a good day further.
Regards,
The Mondo Team
Thank you for the above response.
Kindly note that we have escalated your details to the sales team in order to get in touch with you.
Have a good day further.
Regards,
The Mondo Team