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Imraan S

1 reviews | Active since Apr 2023

12 Apr 2023, 12:34

All i want is them to stop the debit orders and to cancelle the contract

I took out A contract at mondo mobile ,the consultants that help me **** about the whole internet package and i thought it is too good to be true.The day off arrival i found out that the package is not a 300meg line for R399 but a10meg line. After arrival found out its a 10meg line and took it back to a mtn store. I was told that it will be send back and that the contract will be cancelled,but now mtn/mondo mobile is debiting me R3600 every month and when you phone they drop down the phone or let you stay on hold for hours, can you please help very bad service from mtn / Mondo and concultans that lei to you to make sales very unhappy

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Replies (1)
Mondo
Mondo's reply12 Apr 2023, 12:51
Official
 Hi Imraan,
 
Thank you for taking the time to write to us about your cancellation request. 
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is: RCO379210 .
 
Regards,
 
The Mondo Team