AL
Adheesh L

1 reviews | Active since Oct 2014

23 Sept 2017, 11:20

All contact to get through to you have failed.

I have tried to contact Mondo in the last one week that has passed. I have called and emailed and as of yet had no response. I am trying to amend banking details and I cannot get a hold of you. I am now informing you that I will not face any additional Charges if Mondo is unorganized. If Telkom insist on the extra charges, I believe Mondo should pay for this as I have attempted to contact Mondo timeously. Also on the same note, the service as per contact agreement is not being followed by Mondo, This is disspointing as I though Mondo was an organized, straight to the point, and fulfill as promised company. Please contact me before I write a complete story fulling detailing who I have dealt with and the time I have tried to contact Mondo, as well as the empty promises supp**** by Mondo. Please sort out asap. I am now trying to contact you via Hellopeter as this is my last resort.

Thank you. I will await your professional response.

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Replies (2)
Mondo
Mondo's reply26 Sept 2017, 09:58
Official

Good day Adheesh

Thank you for bringing this matter to our attention.

We value your feedback as this can only help us to improve our service. Once of our Senior Consultants will make contact with you shortly to assist you with your enquiry.

Kind Regards,

Mondo Team

Mondo
Mondo's reply20 Oct 2017, 15:00
Official

Hello Adheesh

Thank you for allowing us to investigate your query. As per your discussion with Kim, your query has been resolved.

We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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