TF
Timothy F
1 reviews | Active since Jun 2022
20 Jun 2022, 06:21
!!!ALERT!!!!! DO NOT TRUST MONDO!!!!!
They sold me a contract by lying to me and saying it was a promotion. I told them I will not pay as I am leaving the country and was told that I can use it for 3 months for free. After being billed for it I requested that they collect the "free" device and refund me. The case was resolved in my favour, dsv collected the device and sim. I am still being charged every month for it and nobody at mondo responds to mails. The automated system loads a blank page and I cannot call the centre as I am out of the country. Nobody cares at Mondo. As long as they get the sale. Prove me wrong Mondo, email *** to get me my refund promised to me every time I was able to speak to anybody.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
20 Jun 2022, 08:13Hi Timothy ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240619
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240619
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 08:13
Official
Hi Timothy ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240619
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240619
Regards,
The Mondo Team
TF
Timothy F's updateReviewer Update
20 Jun 2022, 08:16Hi
I appreciate the reply. This is the response that I have received time and again and the result is always that the warehouse team need to confirm if the device has been received. DSV collected it from my work address months ago and I was promised this would be resolved before. Please do not look into it and disappear like every other time
I appreciate the reply. This is the response that I have received time and again and the result is always that the warehouse team need to confirm if the device has been received. DSV collected it from my work address months ago and I was promised this would be resolved before. Please do not look into it and disappear like every other time
TF
Timothy F's update20 Jun 2022, 08:16
Reviewer Update
Hi
I appreciate the reply. This is the response that I have received time and again and the result is always that the warehouse team need to confirm if the device has been received. DSV collected it from my work address months ago and I was promised this would be resolved before. Please do not look into it and disappear like every other time
I appreciate the reply. This is the response that I have received time and again and the result is always that the warehouse team need to confirm if the device has been received. DSV collected it from my work address months ago and I was promised this would be resolved before. Please do not look into it and disappear like every other time
Mondo's replyOfficial
20 Jun 2022, 08:31Hi Timothy,
Thank you for the above information.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Thank you for the above information.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply20 Jun 2022, 08:31
Official
Hi Timothy,
Thank you for the above information.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Thank you for the above information.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
TF
Timothy F's updateReviewer Update
21 Jun 2022, 11:03Hi Mondo team. I have received no communication. Will this be a repeat of my previous experience with more money being taken off my account at the end of the month and more silence while you investigate something that you have already found out to be your fault?
TF
Timothy F's update21 Jun 2022, 11:03
Reviewer Update
Hi Mondo team. I have received no communication. Will this be a repeat of my previous experience with more money being taken off my account at the end of the month and more silence while you investigate something that you have already found out to be your fault?
Mondo's replyOfficial
23 Jun 2022, 10:50Hi Timothy,
We do apologize for the delay and inconvenience caused.
Your query has been sent to the MTN Department for assistance.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Your query has been sent to the MTN Department for assistance.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 10:50
Official
Hi Timothy,
We do apologize for the delay and inconvenience caused.
Your query has been sent to the MTN Department for assistance.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Your query has been sent to the MTN Department for assistance.
Regards,
The Mondo Team
TF
Timothy F's updateReviewer Update
23 Jun 2022, 11:14Hi
What is the referral in reference to? I need to have confirmation of progress emailed to me
Thank you
What is the referral in reference to? I need to have confirmation of progress emailed to me
Thank you
TF
Timothy F's update23 Jun 2022, 11:14
Reviewer Update
Hi
What is the referral in reference to? I need to have confirmation of progress emailed to me
Thank you
What is the referral in reference to? I need to have confirmation of progress emailed to me
Thank you
Mondo's replyOfficial
23 Jun 2022, 16:22Hi Timothy,
Please note that we have sent you an email regarding your query.
Regards,
The Mondo Team
Please note that we have sent you an email regarding your query.
Regards,
The Mondo Team
Mondo's reply23 Jun 2022, 16:22
Official
Hi Timothy,
Please note that we have sent you an email regarding your query.
Regards,
The Mondo Team
Please note that we have sent you an email regarding your query.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Aug 2022, 14:49Hi Timothy,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply10 Aug 2022, 14:49
Official
Hi Timothy,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team