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radebevennesa R

1 reviews | Active since Oct 2016

01 Jul 2021, 09:38

AGAIN MONEY TAKEN FROM MY ACCOUT FOR A CANCELLED CONTRACT.

MONDO MONDO MONDO !!!! What on earth is happening !!!you said you’ve cancelled my contract and again MTN has taken money from. What is wrong with you people.!!! The way I had to fight to get my money back this should not be happening. I want my money back... You really are a joke cause wow. You sent me confirmation of the cancellation and then you take money from me again.

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Replies (4)
Mondo
Mondo's reply01 Jul 2021, 09:42
Official
Hi Vennesa,
 
Thank you for taking the time to write to us. 

We sincerely apologize for the inconvenience caused regarding your MTN enquiry.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO121816
 
Regards, 
 
The Mondo Team
rR
radebevennesa R's update01 Jul 2021, 10:25
Reviewer Update
This is the second time this is happening...do you have any respect for your customers???how do you even allow this to happen again.
Mondo
Mondo's reply01 Jul 2021, 11:03
Official
Hi Vennesa,

We do apologize for the inconveniences caused.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is the convenient time to make contact.

Regards,
The Mondo Team

Mondo
Mondo's reply26 Jul 2021, 09:49
Official
Hi Vennesa,

Trust you are well.

We have attempted contacting you with no success.

Kindly note that we have credited your account, therefore, your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team