CL
Carien L
1 reviews | Active since Apr 2021
12 Apr 2021, 13:26
After sales service is very bad
I have received wifi routeron the 1st of April. Its was said it would be activated within 24 to 48 hours. Service fee was deducted from bank immidiately. Still after how many emails send by me,no luck. Today at 13.00 i could get it activated after the email i send today,but now Password is incorrect??? How long still before i can use this item? How many more emails should i send?? I am a pensioner,and realy would appreciate After sales service from you.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
12 Apr 2021, 13:34Hi Carien,
We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Many thanks,
The Mondo Team
Mondo's reply12 Apr 2021, 13:34
Official
Hi Carien,
We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated.
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Many thanks,
The Mondo Team
Mondo's replyOfficial
19 Apr 2021, 12:02Hi Carien,
As discussed with our consultant, please note that we have requested for the courier company to place priority on the collection request.
Once the package has been returned we will arrange for the cancellation to be done.
Our team will continue to keep you updated on the progress.
Once the package has been returned we will arrange for the cancellation to be done.
Our team will continue to keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply19 Apr 2021, 12:02
Official
Hi Carien,
As discussed with our consultant, please note that we have requested for the courier company to place priority on the collection request.
Once the package has been returned we will arrange for the cancellation to be done.
Our team will continue to keep you updated on the progress.
Once the package has been returned we will arrange for the cancellation to be done.
Our team will continue to keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Apr 2021, 14:17Hi Carien,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
The device has been successfully returned and the cancellation is in progress.
Our team will keep you updated on the progress of this.
The device has been successfully returned and the cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 14:17
Official
Hi Carien,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
The device has been successfully returned and the cancellation is in progress.
Our team will keep you updated on the progress of this.
The device has been successfully returned and the cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team