AFTER SALES SERVICE HORRIBLE, ARROGANT AND USELESS!!

Worst customer service ever!

The sales lady did a good job in getting me to sign up for the deal. I was happy and waiting on receiving my device after the conversation. This was on the 14th of March. I did not receive any communication after that. I eventually went back to the website and did the live chat. That person asked met to sent them additional documents my ID, Payslips and 3 months banking statements. I sent them and waited again to hear nothing back. I then spoke to Philile and got even worse service. I was asked if I have sent my SAFPS letter. I asked how and they simply rep**** with a website adress. I went on the address and it does not tell you how to get this letter. I told the consultant that it does not help me. And got the reply "please go to the website I provided for further assistance". I told the consultant that they were being of no help and asked for a manager to phone me, the consultant then told me that even if the manager called me I would only get the same advice. I then responded by saying either help me in getting the letter you require or cancel the deal. The consultants resonse to this was "I will process the cancellation once done I will advise. Followed by it hsa been cancelled.... If you think this is acceptable follow up service I feel sorry for your bosses and your sales people. Like telesales are not hard enough this person will keep losing Mondo and the sales people money. If a client asks to be helped to or simply to be called. Just call the client.