TM
Thabang M
1 reviews | Active since Oct 2020
04 Jun 2021, 19:45
Activation woes
<div>My phone was delivered on the first.It is now the 4th 19h43 and it is still not activated.Today i made 3 different calls to ask what the matter was and all the call center personnel said they would escalate the matter yet here i am hours later with a useless fone.I greatly regret my decision to take a contract with Mondo,i should have gone straight to Telkom.</div>
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
06 Jun 2021, 14:39Hi Thabang,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We pride ourselves in providing the best service
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122540
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We pride ourselves in providing the best service
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122540
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Jun 2021, 14:39
Official
Hi Thabang,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We pride ourselves in providing the best service
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122540
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We pride ourselves in providing the best service
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122540
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
11 Jun 2021, 15:44Hi Thabang,
Please note that we have arranged for an urgent collection with DSV.
DSV will be in contact with you.
Once the package is returned, we will submit the cancellation.
Regards,
The Mondo Team
Please note that we have arranged for an urgent collection with DSV.
DSV will be in contact with you.
Once the package is returned, we will submit the cancellation.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Jun 2021, 15:44
Official
Hi Thabang,
Please note that we have arranged for an urgent collection with DSV.
DSV will be in contact with you.
Once the package is returned, we will submit the cancellation.
Regards,
The Mondo Team
Please note that we have arranged for an urgent collection with DSV.
DSV will be in contact with you.
Once the package is returned, we will submit the cancellation.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Jun 2021, 13:10Hi Thabang,
As discussed with our consultant, you have opted to cancel the collection as you are now able to use the Telkom services.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, you have opted to cancel the collection as you are now able to use the Telkom services.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Jun 2021, 13:10
Official
Hi Thabang,
As discussed with our consultant, you have opted to cancel the collection as you are now able to use the Telkom services.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, you have opted to cancel the collection as you are now able to use the Telkom services.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,