RL
Rosina L
1 reviews | Active since Sept 2021
20 Sept 2021, 05:00
Activation not done
They phoned to give me Telkom contract for R99 they sent SIM card. Til today the SIM card has not been activated.And they took activation money from my account. Their lines are always busy. I bought R100 airtime but didn't get help.Im afraid I'll be paying R99 for data that I will not be getting plz hep
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
20 Sept 2021, 08:30Hi Rosina,
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137656
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137656
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Sept 2021, 08:30
Official
Hi Rosina,
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137656
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137656
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Sept 2021, 13:17Hi Rosina,
Trust you are well.
Please note that we have sent an urgent activation request to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent an urgent activation request to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Sept 2021, 13:17
Official
Hi Rosina,
Trust you are well.
Please note that we have sent an urgent activation request to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent an urgent activation request to the Telkom activations team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Sept 2021, 15:01Hi Rosina,
Trust you are well.
Please note that you Telkom activation has been done.
Kindly remove the sim card from your device to 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that you Telkom activation has been done.
Kindly remove the sim card from your device to 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Sept 2021, 15:01
Official
Hi Rosina,
Trust you are well.
Please note that you Telkom activation has been done.
Kindly remove the sim card from your device to 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that you Telkom activation has been done.
Kindly remove the sim card from your device to 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,