Activation Frustrations

I would really like to thank the ladies ive dealt with in the past 24/48 hrs, for finally getting me online and resolved my issue. After 2 and half weeks of struggling with my sim card activation for that came with the router I ordered online, which didn't work apron delivery and waiting for that grace period but after a week still wouldn't connect.

patient i was and gave both mondo and Telkom time to resolve and never got feedback, not follow up etc, you can imagine I was now beginning to be frustrated with the situation going into week 2 without knowing if im coming or going with this thing and I had to call in for feedback only to get told that the sim is not active.. then I was mad :( and I was close to cancelling this contract.

Long story short, then I fell into the ears of Amanda Lubbe, and she gave me her word, and she really did her best to sort out my mess, coz then my personal number got cancelled due to misunderstanding with the person on the other line, which I still don't know how they got that right LOL, story for another day.

Now today im happy to say I am ONLINE.. thanks boo and Beverly which I believe is their manager also gave me numerous calls with feedback, Suhana gave me a call advised me on what I needed to do, called me back when she said she would and in no time my sim for the router was working.

I cannot express how grateful I am to you ladies for your assistance and also understanding that i was now irate due to lack of communication and i thought really these have no sense of urgency to make sure that I can use my router, but now its all behind us. extremely happy and all is well.

If it wasn't for you all, I would have cancelled this contract and gave a bad review of staff, your products and services by Mondo, but you have totally redeemed yourselves. WELL DONE indeed :) you are really shining stars in that company ...

Regards Tshepo