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Etrecia F

1 reviews | Active since Sept 2021

17 Sept 2021, 16:56

Activation???

I don't want to give a bad review. So I am giving you standard service rating... My simcards are still not connected/activated to the network.??? Can someone help.

0
Replies (3)
Mondo
Mondo's reply17 Sept 2021, 19:06
Official
 Hi  Etrecia,
 
Thank you for taking the time to write to us about your activation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you during business hours.
 
Your Case Number is: RCO137572
 
Regards,
 
The Mondo Team
 
Mondo
Mondo's reply20 Sept 2021, 13:03
Official
Hi Etrecia,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you, therefore, kindly advise what is a convenient time to make contact.

Kindly note that there is a with your Telkom activation, as there is no stock of the WeGrow voucher which is inclusive with your package.

Once stock is replenished, your line will be activated.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply29 Sept 2021, 11:16
Official
Hi Etrecia,

Trust you are well.

Please note that your Telkom activation has been done.

Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team