SC
Service C
1 reviews | Active since Jun 2021
25 Jun 2021, 12:00
Account suspended even after payment. Cannot get hold of Telkom, ever!
First contract ended without a notification and I'm still be debited. Second contract my data has suspended even though I have paid my account which was in arrears. Cannot get hold of these fools, ever, as their line is always engaged. You request a call, they NEVER call back. Worst ISP ever! Data is cheap but after sales service is a sham. Can't wait to move to another network!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
25 Jun 2021, 12:05Hi Nicole,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your Telkom account.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125454
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your Telkom account.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125454
Regards,
The Mondo Team
Mondo's reply25 Jun 2021, 12:05
Official
Hi Nicole,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your Telkom account.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125454
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your Telkom account.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125454
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 16:42Hi Nicole,
As discussed with our consultant, please note that the above query is related to Telkom's billing.
Kindly direct your query to Telkom.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, please note that the above query is related to Telkom's billing.
Kindly direct your query to Telkom.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 16:42
Official
Hi Nicole,
As discussed with our consultant, please note that the above query is related to Telkom's billing.
Kindly direct your query to Telkom.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, please note that the above query is related to Telkom's billing.
Kindly direct your query to Telkom.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team