Account not cancelled yet

I received the R209Z Router on 22 July and phoned Vodacom on the same day to cancel this contract.<br> <br> Vodacom informed me that they processed my cancellation and that the courier service will collect the router within 2 weeks. <br> <br> I phoned Vodacom again after 2 weeks where they informed me that they do not know of the cancellation and that I should contact Vodacom Rewards. I phoned the number they gave me - *** - and the person said that they have given the instruction to RAM and that they will collect the router.<br> <br> It has been 3 weeks now and the courier service has still not collected the router.<br> <br> I need to know if this is going to be cancelled and that I will not be debited.