MVT
Marne' Van Tonder
1 reviews | Active since Feb 2021
06 Apr 2021, 08:02
Account cancelation confirmed and debit order still went off!!!
After Confirmation from Mondo that a wrongfully completed application was cancelled a debit order of R458.38 went of from my account and the delivery for the sim cards I also had to pay.
This is not acceptable!
Mondo team can you please assist! Kim helped me last time ,please assist Kim? Reference Number: RCO112039
Please see details in previous review! 25 Feb 2021, 13:14 Incomplete Application and now I have 2 sim cards delivered
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
06 Apr 2021, 08:04Hi Marne', We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO112039 Many thanks, The Mondo Team
Mondo's reply06 Apr 2021, 08:04
Official
Hi Marne', We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO112039 Many thanks, The Mondo Team
Mondo's replyOfficial
06 Apr 2021, 11:27Hi Marne', Please note that we have attempted contacting you with no success.
Kindly provide alternate contact details in order to assist with your billing query.
Regards,
The Mondo Team
Kindly provide alternate contact details in order to assist with your billing query.
Regards,
The Mondo Team
Mondo's reply06 Apr 2021, 11:27
Official
Hi Marne', Please note that we have attempted contacting you with no success.
Kindly provide alternate contact details in order to assist with your billing query.
Regards,
The Mondo Team
Kindly provide alternate contact details in order to assist with your billing query.
Regards,
The Mondo Team
MVT
Marne' Van Tonder's updateReviewer Update
06 Apr 2021, 12:27Good day,
Please try again, was on another call at the time
Regards
Please try again, was on another call at the time
Regards
MVT
Marne' Van Tonder's update06 Apr 2021, 12:27
Reviewer Update
Good day,
Please try again, was on another call at the time
Regards
Please try again, was on another call at the time
Regards
Mondo's replyOfficial
07 Apr 2021, 15:58Hi Marne'
Please note that we are trying to get in contact with you with regards to your review with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
Mondo Team
Please note that we are trying to get in contact with you with regards to your review with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
Mondo Team
Mondo's reply07 Apr 2021, 15:58
Official
Hi Marne'
Please note that we are trying to get in contact with you with regards to your review with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
Mondo Team
Please note that we are trying to get in contact with you with regards to your review with no success.
Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Regards,
Mondo Team
Mondo's replyOfficial
12 Apr 2021, 16:03Hi Marne'
Please note that we have received your proof of banking information.
The refund request has been submitted and this will reflect in your account by 16-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries you are welcome to call or email our team.
Regards,
Mondo Team
Please note that we have received your proof of banking information.
The refund request has been submitted and this will reflect in your account by 16-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries you are welcome to call or email our team.
Regards,
Mondo Team
Mondo's reply12 Apr 2021, 16:03
Official
Hi Marne'
Please note that we have received your proof of banking information.
The refund request has been submitted and this will reflect in your account by 16-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries you are welcome to call or email our team.
Regards,
Mondo Team
Please note that we have received your proof of banking information.
The refund request has been submitted and this will reflect in your account by 16-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries you are welcome to call or email our team.
Regards,
Mondo Team