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Busisiwe N

1 reviews | Active since Sept 2020

15 Sept 2020, 23:18

Acc number with MTN : A***

So, its come to this and the ombudsman

Took a contract in June, phone and sim card both faulty, alerted everyone necessarily as the contract was with MTN., taken to every MTN walk-in center at the peak of Covid and still was not assisted.

later in June, I'm told that the contract is with Mondo/RewardsCo. I call them on 087 ***, speak to multiply agent, whom it seems are taught the first and last this in customer care is to apologize. Weeks later I get to a MANAGER TRISSAN NAIDOO who sends through the courier to collect the phone sim and advised that the contract will be cancelled

To date, the contract is not cancelled, I am being billed monthly by MTN for a phone and sim card which was collected on July 12. Im sent an entire statement foe a phone and sim card i dont have....

RewardsCo agents and Managers tell me that they have escalated to MTN for cancelation every second day i call to enquire . is it supposed to to reach a certain amount of Debit for this to be resolved, will I have to call and email and send to the Ombudsman once the contract is over to get my refund........

So someone tell me please what i need to do. Ive submitted this to the Ombudsman as we speak, because really ive tried. Trissan Naidoo also doesnt respond to my emails anymore nor come to the phone when i call. Never returns the call either. Am i ****med by Mondo or MTN ?

Ive done all i could on my side, and ive reached my wits with this matter. Acc number with MTN : A***

0
Replies (13)
Mondo
Mondo's reply15 Sept 2020, 23:21
Official
Hi Busisiwe

Thank you for writing to us.
We will contact you to discuss and resolve.

Regards, 
The Mondo Team
Mondo
Mondo's reply16 Sept 2020, 12:24
Official
Hi Busisiwe, 

As discussed with Kim, please note that our team is working around the clock to resolve your query.

We will revert with an update.

Regards, 

The Mondo Team
Mondo
Mondo's reply23 Sept 2020, 15:23
Official
Hi Busisiwe, 

As discussed with Kim, please note that our team is working around the clock to resolve your query.

We will revert with an update.

Regards, 

The Mondo Team
Mondo
Mondo's reply30 Sept 2020, 17:00
Official
Hi Busisiwe, 

Please note that our team has attempted contacting you with no success.

Kindly note that your contract is cancelled and your query is resolved.

Should you have any further queries please feel free to call or email our team.

Regards, 

The Mondo Team
BN
Busisiwe N's update30 Sept 2020, 19:32
Reviewer Update
No one attempted to call me, do not insult my intelligence in broad day light

If you have no information on this query, get Kim, Amanda or the glorified manager Trissa to get back to me by call. I want a written confirmation of this so called cancellation.

I was on the call with MTN just yesterday and this contract is very much active. So dont you dare tell me my query is resolved, when , where by whom?

Ill blast you all from a dizzy height, ive tolerated this nonsese for far tooooo long.

What about the Debit orders that have been collecting from my account? Is this now my responsibility to follow up for 4 months with you guys on that??
Endless call and emails...manager's ignoring your calls, yet they are available. i do not grow money , i ****en work for it...

So better call me back and tell me how this is resolved and when am i getting my money back... dont try me....





Mondo
Mondo's reply30 Sept 2020, 20:00
Official
Hi, 

We have received your query.

Kindly note you have reached us outside of our operating hours.

One of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team
BN
Busisiwe N's update20 Oct 2020, 10:52
Reviewer Update
So i suppose this is not resolved as i have received as a statement for R1300 from MTN, how is MTN sending me a statement when i dont have a contract with them as per the above.

and can we also please discuss the issue regarding my refund.

Please get my number and email address out of your database once this is over.

thanks
Mondo
Mondo's reply20 Oct 2020, 12:20
Official
Good day Busisiwe, 

Thank you for writing to us. 

One of our consultants will be in contact with you.

Regards,

Mondo Team
BN
Busisiwe N's update21 Oct 2020, 22:07
Reviewer Update
im still waiting......
Mondo
Mondo's reply21 Oct 2020, 22:09
Official
Hi Busisiwe

We will be in touch with you to resolve.

Regards,
The Mondo Team
BN
Busisiwe N's update22 Oct 2020, 15:56
Reviewer Update
So when it suits you to decide, when the debit order has collected, then someone will. i have escalated the matter to MTN Social Media Manager and taken both you and MTN to the ombudsman. Thanks

Mondo
Mondo's reply22 Oct 2020, 17:09
Official
Good day Busisiwe, Please note that we have escalated your query to management at MTN to arrange for you to be credited.  Please accept our sincere apologies for the delay in this matter being resolved.

We will revert with an update. Regards,

The Mondo Team
Mondo
Mondo's reply23 Oct 2020, 16:57
Official
Good day Busisiwe,

Please accept our sincere apologies in this matter being resolved.  We are awaiting feedback from MTN and we will revert with an update. Regards,

The Mondo Team