Absolutely pathetic when its comes to cancelling contracts
I took out a contract on the 30/05/2022 for a phone which I was told comes with a smart watch, I received the phone a month later on the 21/06/2022 with a set of cheap earphones instead of the smar****ch and immediately requested a cancellation the next day
You then confirmed that the phone will be collected and the contract cancelled
The phone was then only collected a month later on the 21/07/2022
I was then debited R305 from my account at the end of July 2022, which I was warned about so thats okay but I am STILL waiting on my refund
And I get told today that I will be debited AGAIN at the end of this month, WTH
One person tells me the contract is cancelled and Il be refunded, the next person tells me the contract isnt cancelled and I cancelled late, everyone has different stories - meanwhile Im sitting here with no phone or anything but Im going to be debited AGAIN??
Can this please be resolved and I want my refund ASAP, if Im debited again I will lodge another complaint on all your platforms
I was **** to at point of Sale, I received the phone a month later, you then collected it a month after that, and now Im being taken for a ride, your poor service delivery is unreal
And dont tell me to sort this out with Telkom, I took this contract out with YOU, MONDO --- I cant be the one running between you and Telkom trying to resolve you mess up
Get this sorted please!!
Thank you for taking the time to write to us about your Telkom cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242324 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO242324 .
Regards,
The Mondo Team
I want my R610 refunded back to me IMMEDIATELY and proof that this contract is cancelled!!
And I am yet to receive any feedback from you people
I will involve the Ombudsman I swear if this is not resolved immediately
I want my R610 refunded back to me IMMEDIATELY and proof that this contract is cancelled!!
And I am yet to receive any feedback from you people
I will involve the Ombudsman I swear if this is not resolved immediately
Trust you are well.
Please note that the line that was processed by Mondo reflects as cancelled on the Telkom system.
Number in Question: ***
You may contact Telkom on 081180 for assistance with credit. You may also quote the below reference numbers.
***
Upon viewing the Telkom system, we have found *** which is active since 27 May 2014, therefore, Telkom could be billing you for this line.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the line that was processed by Mondo reflects as cancelled on the Telkom system.
Number in Question: ***
You may contact Telkom on 081180 for assistance with credit. You may also quote the below reference numbers.
***
Upon viewing the Telkom system, we have found *** which is active since 27 May 2014, therefore, Telkom could be billing you for this line.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
I have an existing contract with Telkom which is R289, but I am also being debited R305 for the Mondo contract, Im not that stupid to confuse the two
I have called Telkom and given them the ref numbers but they are just as useless as you all and have no idea what to do with the ref numbers or what they are and they seem to think I cancelled the contract late
Get this sorted out, the query is NOT closed!!!
Iv been debited TWICE for a contract I returned two months ago
Get this sorted out
I have an existing contract with Telkom which is R289, but I am also being debited R305 for the Mondo contract, Im not that stupid to confuse the two
I have called Telkom and given them the ref numbers but they are just as useless as you all and have no idea what to do with the ref numbers or what they are and they seem to think I cancelled the contract late
Get this sorted out, the query is NOT closed!!!
Iv been debited TWICE for a contract I returned two months ago
Get this sorted out
Please note that your query was resolved.
Due to limited access to the Telkom system, we are unable to view your monthly bill.
You may provide us with your invoice that reflects a charge for ***. You may send an email to ***.
Regards,
The Mondo Team
Please note that your query was resolved.
Due to limited access to the Telkom system, we are unable to view your monthly bill.
You may provide us with your invoice that reflects a charge for ***. You may send an email to ***.
Regards,
The Mondo Team