Absolutely pathetic

On the 8 May Mondo called me to upgrade my mtn contract and assisted me online. A week later nothing has been done and another consultant had to redo the upgrade. I wanted the new samsun with a watch. They completed the upgrade without the watch. I received the phone and was then told I had to cancel the upgrade so they can reprocess the correct upgrade. This will take 10 to 14 days. The contract was cancelled 26 May. Phone collected 29 May and today 11 July I have received no feedback from the except when I call to get an update and all they can sa is that they waiting for the warehouse to confirm they received the phone. 2 months later Mtn is charging me for a contract I am not using and I am no closer to getting any sort of response from Mondo. Really pathetic service and when it is time for sales you get calls every 5 min.