Absolutely NO Communication and utter ********* agents.

I dont understand what there is to investigate frankly other than pure mediocre service and utter incompetence when I have submitted documents to you no less than 7 times, including on WhatsApp which was never read.

I dont understand why a customer services consultant will phone me when I clearly asked for your OPERATIONS MANAGER to call me and explain to me the incompetence of the staff, I want to know whom is responsible for dropping the ball on my application and why I get told that my query was escelated each and every day last week of which it clearly was not done.

Either decline the application or approve the application,

I have three contracts direct with MTN on account number BA***,

I have no clue why or how my application came to Mondo when it is evident that Mondo is not interested in sorting the issue out.

Todate again NO FEEDBACK from Mondo in their typical fashion of non communication,

They are truly an embare*****t representing organsiations such as MTN and the likes!

I cannot see this matter being resolved anytime soon and will now escelate it to the consumer council,

Maybe MONDO doesn't understand the question or the actual problem here,

I'll ask in caps maybe then a understanding will be noted:
- WHOM IS RESPONSIBLE FOR THIS INCOMPETENCE WHERE MY DOCUMENTS TOOK THREE WEEKS TO UPLOAD ONTO THE SYSTEM?

NOW BEFORE YOU EVEN ANSWER THE ABOVE MENTIONED QUESTION, YOU NEED TO NOTE THE FOLLOWING:

1.16 August application done,
2. Documents requested and sent 16 August.
3. 18 August a SMS is received from Mondo requesting documents,
4. 18 August documents submitted AGAIN.
5. 19 August SMS from Mondo requesting documents.
6. 19 August documents sent again.
7. 25 August, you guessed it Mondo again sent SMS requesting documents.
8. 25 August documents sent AGAIN.
9. 31 August, you bet, Mondo again SMS.
10. 31 August Documents sent.

Now my maths says that I've sent the VERY SAME DOCUMENTS 5 TIMES AT THIS STAGE.

11. 2nd September, you send ANOTHER SMS, documents again sent.

So the question begs to be answered, where did the other 5 sets of documents go, can you furnish me with evidence herein.

Then we start online chats, dates as follows:
1st Sep - Assured matter is escelated, will get feedback within 48 hours.
2nd Sep - Query again via online chat, get told that it would be escelated again,
3rd Sep - Another online chat, get told the same blatent lie of escelated again.
6th Sep - another online chat, confirms docs received and uploaded a entire 22 DAYS LATER. THAT'S THREE WEEKS.
GET TOLD ON THE SAME ONLINE CHAT THAT I'LL GET FEEDBACK WITHIN 24 HOURS AND THAT I MUST FOLLOW UP AGAIN ON TUESDAY THE 7TH SEP.
Why must I follow up and not have YOU CALL ME. Do the follow up and boom, get told ESCELATED.

On your VERY Hello Peter post you state that a customer services representative will call me, has this happened, NO. WHY NOT?

YOU CALL THIS SERVICE? YOU CALL THIS ASSISTING YOUR CUSTOMERS?
HOW DO YOU DEFINE CUSTOMER SERVICE.
HOW DO YOU TRAIN YOUR STAFF? TO LIE LIKE THAT BLATENTLY SITTING BEHIND A KEYBOARD?

HOW DO YOU BELIEVE IN ACTING ETHICALLY AND TRANSPARENT WHEN IT'S EVIDENT THAT YOU DO NOT ACT IN THIS IN ANY ASPECT OF THE WORD.

I have three contracts with MTN, Lord alone knows why my fourth came to mondo.

Mondo has left a VERY BAD taste in my mouth.

You either have your operations manager call me to discuss this incompetence or I take the matter to the National Consumer Council,

I've been more than nice, understanding and giving in the matter. I've comp**** with every request, yet you've not extended the same courtesy.

Glenn.

And in typical Mondo fashion, AGAIN no communication, me needing to follow up and again the infamous words of "We will escelate the matter"

I don't believe Mondo actually cares and Mondo doesn't know how to communicate now the next question is did they actually attain my documents.

There is such lies and deceit from this organization that nothing they say you should actually believe.

I'll now be approaching the National Consumer Council.

Thank you for the reponse,

The matter is simplistic, I want your Operations Manager to contact me and discuss as to why the staff in sales are so *********** that they have received the documents on several occasions and not comp**** to uploading this,

I am also sure that at this point in time, MONDO is currently in Breach of the SLA with MTN.

It is organisations of this nature that gives network providers a bad name and leaves a bad taste in their mouth,

We are fast approaching one month on this application and still no constuctive and tangible feedback in this matter,

I note that I was NOT the only client whom has had this issue and will endveour to get in contact with him at all costs to escelate the matter to MTN and ensure that your SLA is investigated due to this.

Mondo's actions are causing reputational harm and damage to MTN, especially considering I have been a MTN client for a while with three contract with them,

Glenn

MONDO at their best! I have litrally just gotten off the online chat with Elishia and guess what she told me, "Please provide a copy of your ID, 3 Months Bank Statements and latest payslip to ***!!!!!!! LIKE WHAT THE ACTUAL!!!!!!!!!!! HOW THE HELL IS MONDO OPERATED!!!! I DEMAND YOU COO CELL NUMBER IMMIDIATLEY.

I have litrally taken screenshots of the chat and will now be submitting these to the COO of MTN and the Head of Compliance at MTN to show them how MONDO is in breach of the set SLA!!!! I cannot actually fathom the fact that I was litrally just asked for my documents again!!!

ALONE AND BEHOLD: I get ANOTHER REQUEST from Mondo now at 16:44 on the 9 September 2021 via email and SMS to SEND DOCUMENTS AGAIN!!!!!!!

Now, I am actually going to open a case of ***** and identity theft against the MONDO CEO, COO and CFO until such time that one of these apparent non existent managers contact me and explain to me as to why there are continues requests from MONDO to send documents, yet MONDO states that documents are with MTN,

I have contacted MTN and they have indicated that they can see my application, yet the documents are NOT uploaded onto the system,

I therefore believe that I have been blatently **** to by your customer care consultant, Nicole, Elisia or whatever her name is.

I further am starting to believe that MONDO has actually done nothing but train the consultants how to LIE and be ********* toward clients,

I have scheduled a meeting for early next week with the Compliance Manger of MTN in Randburg to show them this tread and have your SLA revised accordingly because even they have indicated that this is unaccaptable.

Great, will believe it when I see it.

Also note if this call is not from your CEO, COO OR CFO then don't bother.

Not interested in speaking to someone whom is *********** ********* ********* in their work

Have heard the whole update nonsense everyday since the 30th of August,

Rather stop lying please, it is only making matters worse for you

Thanks
Glenn