KS
Keshan S
1 reviews | Active since May 2021
22 Jun 2021, 10:22
Absolutely disgusted!
Please do not call me again. A very rude consultant contact me to offer me a 'pre approved' Mtn deal. I tried to explain that I am in a bad financial position, I have disputes with the bureau and can not afford it. The consultant questions me as to which is the reason. I don't appreciate that kind attitude when you guys called me out of the blue. Please remove me from your database and start training your consultants to have empathy! Absolutely disgusted!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Jun 2021, 10:28Hi Keshan,
Thank you for taking the time to write to us about your experience.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124777
Regards,
The Mondo Team
Thank you for taking the time to write to us about your experience.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124777
Regards,
The Mondo Team
Mondo's reply22 Jun 2021, 10:28
Official
Hi Keshan,
Thank you for taking the time to write to us about your experience.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124777
Regards,
The Mondo Team
Thank you for taking the time to write to us about your experience.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124777
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2021, 16:18Hi Keshan,
We thank you for taking the time to share your experience with us. Please accept our sincere apologies for the level of service you have received.
Our consultant, Kim, has provided you with feedback.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
We thank you for taking the time to share your experience with us. Please accept our sincere apologies for the level of service you have received.
Our consultant, Kim, has provided you with feedback.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 16:18
Official
Hi Keshan,
We thank you for taking the time to share your experience with us. Please accept our sincere apologies for the level of service you have received.
Our consultant, Kim, has provided you with feedback.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
We thank you for taking the time to share your experience with us. Please accept our sincere apologies for the level of service you have received.
Our consultant, Kim, has provided you with feedback.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team