1 reviews | Active since Feb 2024
Absolute horrible service
Absolute worse experience I have ever had dealing with a service provider.
When I placed the order and app**** for the contract I had made it very clear we would need the contract to run on a current Vodacom prepaid nr. The salesman assured me that its a easy step and after receiving the phone MTN will sort it out quickly. After numerous attempts and going to an MTN store we were told that it cant be done and we would need to wait a further 10 working days for a sim swop.
Cancelled the contract and order and Mondo has the audacity to still want to charge their admin fee for a service not delivered and more time consumed on my side. Was assured the customer care manager would call me to discuss further however nothing received thus far.
Recommend people stay away and rather deal with the networks directly who can give you the right direction for your needs and not through a company looming to make money and then wash their hands of any issues.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
A collection request has been submitted and will take up to 14 working days. You will be contacted before the collection.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
A collection request has been submitted and will take up to 14 working days. You will be contacted before the collection.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
A call from a manager has been arranged to contact you during business hours.
A call from a manager has been arranged to contact you during business hours.