1 reviews | Active since Jan 2021
A Very BAD service from Mondo/MTN
I was sold a Sim-card subscription from this company about a few months ago, i informed them that they need to deduct their money on the last day of each month. the first month, no debit order went through and i thought maybe i was being given a grace period. second month, third month went by without collecting any debit order.
I then tried to call them to inform them of the debit order that they need to Run from my account without any success. I am now realizing that they have listed me as a bad payer on my credit score rating and this is affecting me very badly, though i am not looking for any credit currently.
They are the one that initially called and tried to convince me in buying their product but now i have been trying to contact them without any success.
I tried using the Sim card that was provided but the service has been suspended.
I am now being affected by the service that I'm not even enjoying from this company and believe they prey on people thinking they are not knowledgeable on these products. they are selling lies to people.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145370
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145370
Regards,
The Mondo Team
