SM
Siyamtanda M
1 reviews | Active since Jul 2022
04 Sept 2024, 06:37
A sales guy sold me a contract
A sales guy sold me a contract. I told him I did not have an ID as I lost it and he advised I get a temporary ID. I was up and down with Mondo and DSV couldnt take my temporary ID then wanted an original ID. I app**** at Home Affairs and there was a backlog that delayed the arrival of the ID. I was in contact with both DSV and MTN. My ID has arrived now and all to find out, the contract has been cancelled. What appalling service from them.
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Replies (4)
Mondo's replyOfficial
04 Sept 2024, 09:02Hi Siyamtanda,
We are deeply sorry for the inconvenience incurred.
Our team will be in contact with you to assist further.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience incurred.
Our team will be in contact with you to assist further.
Regards,
The Mondo Team
Mondo's reply04 Sept 2024, 09:02
Official
Hi Siyamtanda,
We are deeply sorry for the inconvenience incurred.
Our team will be in contact with you to assist further.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience incurred.
Our team will be in contact with you to assist further.
Regards,
The Mondo Team
SM
Siyamtanda M's updateReviewer Update
05 Sept 2024, 11:28 I app**** for a contract and it was approved. It was sent to DSV for delivery but it could not be delivered due to me not having an ID, I was not advised of this at point of sale. I was advised to apply for one and I did but there was a delay with home affairs and they have now sent the phone back to you when I asked for the order to be put on hold until I get an ID since home affairs was delaying. Now the order has been sent back and cancelled without informing me, I called and I am advised I need to re-apply, but when I try no one is calling me back, I am also being told I can apply after 30 days. I have the contract sent to me and everything, this is so frustrating!
SM
Siyamtanda M's update05 Sept 2024, 11:28
Reviewer Update
I app**** for a contract and it was approved. It was sent to DSV for delivery but it could not be delivered due to me not having an ID, I was not advised of this at point of sale. I was advised to apply for one and I did but there was a delay with home affairs and they have now sent the phone back to you when I asked for the order to be put on hold until I get an ID since home affairs was delaying. Now the order has been sent back and cancelled without informing me, I called and I am advised I need to re-apply, but when I try no one is calling me back, I am also being told I can apply after 30 days. I have the contract sent to me and everything, this is so frustrating!
SM
Siyamtanda M's updateReviewer Update
05 Sept 2024, 11:29 I app**** for a contract and it was approved. It was sent to DSV for delivery but it could not be delivered due to me not having an ID, I was not advised of this at point of sale. I was advised to apply for one and I did but there was a delay with home affairs and they have now sent the phone back to you when I asked for the order to be put on hold until I get an ID since home affairs was delaying. Now the order has been sent back and cancelled without informing me, I called and I am advised I need to re-apply, but when I try no one is calling me back, I am also being told I can apply after 30 days. I have the contract sent to me and everything, this is so frustrating!
SM
Siyamtanda M's update05 Sept 2024, 11:29
Reviewer Update
I app**** for a contract and it was approved. It was sent to DSV for delivery but it could not be delivered due to me not having an ID, I was not advised of this at point of sale. I was advised to apply for one and I did but there was a delay with home affairs and they have now sent the phone back to you when I asked for the order to be put on hold until I get an ID since home affairs was delaying. Now the order has been sent back and cancelled without informing me, I called and I am advised I need to re-apply, but when I try no one is calling me back, I am also being told I can apply after 30 days. I have the contract sent to me and everything, this is so frustrating!
Mondo's replyOfficial
17 Sept 2024, 13:33 Hi Siyamtanda,
We are deeply sorry for the inconvenience incurred.
As per our records, our team has provided you with feedback regarding your application.
Your query is now closed.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience incurred.
As per our records, our team has provided you with feedback regarding your application.
Your query is now closed.
Regards,
The Mondo Team
Mondo's reply17 Sept 2024, 13:33
Official
Hi Siyamtanda,
We are deeply sorry for the inconvenience incurred.
As per our records, our team has provided you with feedback regarding your application.
Your query is now closed.
Regards,
The Mondo Team
We are deeply sorry for the inconvenience incurred.
As per our records, our team has provided you with feedback regarding your application.
Your query is now closed.
Regards,
The Mondo Team