TN
Tumi N

1 reviews | Active since Jan 2020

13 Sept 2022, 10:40

***

I am very disappointed at the way Mondo is handling it's Sales department. I made an application online and they called me and asked which phone I was interested in. The agent took all the information, including the banking details. Sent me an sms that shows that DSV was going to deliver the phone. After everything was done, at the end of the call she says she is going to do a credit check to check if I qualify. Why was it not done in the beginning of the call so we could save time on verifying information, I do not know. They wasted my precious time for nothing. My hopes were high thinking that I am going to get a new phone only to find out that I do not qualify. Poor poor service Mondo. I do not recommend Mondo for anyone... Very disappointed :(

0
Replies (3)
Mondo
Mondo's reply13 Sept 2022, 11:06
Official
Hi Tumi, 
 
Thank you for taking the time to write to us about your MTN application query.
 
As per the MTN system, your recent application was unsuccessful. 

We do apologize for the miscommunication and inconvenience caused.

You may reapply for a deal after 90 days.

Case No: RCO271549
 
Regards,
 
The Mondo Team
TN
Tumi N's update13 Sept 2022, 11:14
Reviewer Update
You guys are missing the point. The issue is not about unsuccessful application, it is about the process in place. You cannot ask the customer for all the sensitive information including banking details and there after you tell them their application was unsuccessful. You need to do a credit check at the beggining of the application not at the end.

Your process is ridiculous. I am not interested in reapplying, I was saying you need to review your procedure and stop misleading people. yoooh!!!
Mondo
Mondo's reply13 Sept 2022, 11:30
Official
Please be advised that the information which was obtained, is a requirement to process an application on the MTN system.

Due to the credit vet, your application was unsuccessful.