1 reviews | Active since Jun 2009
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Red: ***
Good day
After numerous phone calls with MTN/Mondo as well as DSV cancel my new phone contract you service is useless.
I took out a new contract with MTN and was referred to Mondo for the rest of the application. Contract was approved and then the first delivery was scheduled for the 4th of December guess what biometrics failed!! DSV informed me that they will arrange a manual delivery and did not deliver the phone. I was again called for a new scheduled delivery date on the 6th of December after confirming the delivery date I phoned MTN to find out if a manual deliver will be done on the 6th they then transferred my call to Mondo. David from Mondo then informed me that if I want a manual delivery it would take 2 weeks to be approved and delivered I then told him it is ridiculous and that I might cancel this I can not wait that long. He then told me that they don't want to loose me as a customer (utter BS), but he will see what he can do for me. I was put on hold for a long time and then he told me that it has been done and my phone will be delivered on Friday the 8th of December. DSV came on the 6th for the delivery another failed Biometric again with no manual delivery. I then phoned Mondo again on the 7th of December to find out if manual delivery has been approved and this time Amanda and Neledi helped me and I was told that my issue was taken up with their manager and with DSV and that my phone will be delivered on Friday. It is Friday the 8th of December and yet no delivery or a phone call I phoned DSV with my reference nr to track the parcel and confirm if manual delivery has been authorised, I was informed that DSV have not gotten the approval from MTN for a manual delivery.
Tried phoning Mondo now guess what they are closed but on the website it says trading hours from 8 -4. How can anyone do business with a company and speak to a call centre agent when you can’t even get hold of anyone on the customer service number.
So thanks for nothing. Cancel my supposed contract the service that you offer is useless and beyond pathetic
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
DSV has scheduled delivery for the 12th of December and we have requested for manual authentication.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
DSV has scheduled delivery for the 12th of December and we have requested for manual authentication.
Regards,
The Mondo Team
All good and well now i have received the phone. When i took out the contract with MTN/Mondo i asked to keep my existing nr for work reasons. I was informed that it will not be a problem, i was told that once i received the phone i should call MTN/Mondo and they will then do it for me. I phoned again numerous times to get my contract package on my sim.
I was informed to go to a MTN store and do a porting from vodacom to MTN to a new sim card so that i can keep my number, i did that and needed to wait for my vodacom sim to be deactivated and then only i can put in the new MTN sim card (i did all of it). I then phoned MTN/Mondo after putting in the new MTN sim card so that they can activate my contract on the new sim with my old number. I was the informed that now MTN/Mondo need to do a sim swop on their side and that this can take 3-5 days (That was last week thursday)!!!! It is now Tuesday and nothing yet i am still on prepaid with no contract deal i was promised.
This is the worst service ever!!!!!!!!!!!!!!!!!
Alexia
All good and well now i have received the phone. When i took out the contract with MTN/Mondo i asked to keep my existing nr for work reasons. I was informed that it will not be a problem, i was told that once i received the phone i should call MTN/Mondo and they will then do it for me. I phoned again numerous times to get my contract package on my sim.
I was informed to go to a MTN store and do a porting from vodacom to MTN to a new sim card so that i can keep my number, i did that and needed to wait for my vodacom sim to be deactivated and then only i can put in the new MTN sim card (i did all of it). I then phoned MTN/Mondo after putting in the new MTN sim card so that they can activate my contract on the new sim with my old number. I was the informed that now MTN/Mondo need to do a sim swop on their side and that this can take 3-5 days (That was last week thursday)!!!! It is now Tuesday and nothing yet i am still on prepaid with no contract deal i was promised.
This is the worst service ever!!!!!!!!!!!!!!!!!
Alexia