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BS
Bongiwe S

1 reviews | Active since Apr 2022

08 Apr 2022, 08:08

48 hours no feedback on my order status

I will like to know the status of my order it's been more than 48 hours as promised

0
Replies (6)
Mondo
Mondo's reply08 Apr 2022, 08:23
Official
Hi Bongiwe,

Thank you for taking the time to write to us about your MTN application query.

Please note that as per the MTN system, your application is currently in progress.

Once the application status reflects, you will be notified.

We do apologize for the delay.

Case Number: RCO208868

Regards,

The Mondo Team
BS
Bongiwe S's update08 Apr 2022, 08:29
Reviewer Update
I got an sms from mtn that says my application is conditionally approved i will like to know what does it mean
Mondo
Mondo's reply08 Apr 2022, 16:26
Official
Hi Bongiwe,

Please note that usually means that your application is awaiting approval or it means that there is no stock of the device captured.

This has been escalated to the relevant team and once we receive an update, we will advise you accordingly.

Regards,

The Mondo Team
BS
Bongiwe S's update10 Apr 2022, 15:30
Reviewer Update
Can i please know the status of application no updates as of yet
Mondo
Mondo's reply10 Apr 2022, 16:36
Official
Hi Bongiwe,

Please note your application was cancelled. Unfortunately the system does not specify why. 

If you are still interested, you may re-apply on our website. We sincerely apologize for any inconvenience.  We sincerely apologize for any inconvenience. 
Regards,

The Mondo Team 
Mondo
Mondo's reply20 Apr 2022, 09:11
Official
Hi Bongiwe,

Please note that a callback request has been sent to the Vodacom sales team.

You should receive a callback within 5 working days.

Regards,

The Mondo Team