GK
Geuwanni K
1 reviews | Active since Jan 2019
30 Mar 2022, 14:57
4 Months waiting on stock to arrive
Good day
Can anybody assist with checking the status of a upgrade done that was already done in November 2021? This was done on my mothers name , we dont have the reference anymore . This was for an Samsung A52 5G and free smart watch. Each time we phone they are always offline or some other pathetic excuse . It really can take 4 months to wait on stock to arrive as this is now becoming ridiculous . How many other people took that deal and is also waiting now for feedback. Please get back to me ASAP
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Mar 2022, 15:06Good day Geuwanni,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204653
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204653
Regards,
The Mondo Team
Mondo's reply30 Mar 2022, 15:06
Official
Good day Geuwanni,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204653
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO204653
Regards,
The Mondo Team
Mondo's replyOfficial
30 Mar 2022, 15:14Good day,
Please note that we will be in contact with the account holder.
Alternatively, we can contact you whilst you are with the account holder.
Regards,
The Mondo Team
Please note that we will be in contact with the account holder.
Alternatively, we can contact you whilst you are with the account holder.
Regards,
The Mondo Team
Mondo's reply30 Mar 2022, 15:14
Official
Good day,
Please note that we will be in contact with the account holder.
Alternatively, we can contact you whilst you are with the account holder.
Regards,
The Mondo Team
Please note that we will be in contact with the account holder.
Alternatively, we can contact you whilst you are with the account holder.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Apr 2022, 16:12Hi Geuwanni,
Trust you are well.
Please note that as per our records, the application which was done in November reflects as canceled due to no stock.
Kindly note that the account holder may reapply for a deal online or at an MTN store.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, the application which was done in November reflects as canceled due to no stock.
Kindly note that the account holder may reapply for a deal online or at an MTN store.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply05 Apr 2022, 16:12
Official
Hi Geuwanni,
Trust you are well.
Please note that as per our records, the application which was done in November reflects as canceled due to no stock.
Kindly note that the account holder may reapply for a deal online or at an MTN store.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, the application which was done in November reflects as canceled due to no stock.
Kindly note that the account holder may reapply for a deal online or at an MTN store.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team