MR
Martin R
1 reviews | Active since Mar 2021
18 Mar 2021, 17:50
4 cellphones that were returned back but still being billed
Good day
I have a contract with mnt that I am paying r170 every month last year in October I received a call from Mondo saying they are calling on behalbe of Mtn then I decided to take two cellphone at r318 per month for 2 CELLPHONES. The was a delivery done for 4 cellphones however I told then I told them that I have app**** for 2 cellphones I was told to take them to any mnt store witch I did. My problem I that I am being billed for the cellphones that I am not having that were send back to mtn. I am been receiving calls saying I ow mtn more than r3000 for the cellphones that were send back within 4 day. I Ned help with this as it's affecting my itc profile. The ref number are Irms 347028,347029,347031,347932 for the cellphones that were returned back.,however no joy received from October 2020 till today when I went to mnt I am been told to contact Mondo *** or *** I am not happy at all.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
18 Mar 2021, 18:51Good day Martin,
Thank you for taking the time to write to us about the service you received from our customer care team.
We sincerely apologize for this and will have this addressed.
According to the system there was a cancellation that was confirm to have been processed successfully. Our team will be in contact with you regarding the cancellation query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about the service you received from our customer care team.
We sincerely apologize for this and will have this addressed.
According to the system there was a cancellation that was confirm to have been processed successfully. Our team will be in contact with you regarding the cancellation query.
Regards,
The Mondo Team
Mondo's reply18 Mar 2021, 18:51
Official
Good day Martin,
Thank you for taking the time to write to us about the service you received from our customer care team.
We sincerely apologize for this and will have this addressed.
According to the system there was a cancellation that was confirm to have been processed successfully. Our team will be in contact with you regarding the cancellation query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about the service you received from our customer care team.
We sincerely apologize for this and will have this addressed.
According to the system there was a cancellation that was confirm to have been processed successfully. Our team will be in contact with you regarding the cancellation query.
Regards,
The Mondo Team
MR
Martin R's updateReviewer Update
19 Mar 2021, 07:17Good day
Please be advised that if Mondo says the cellphones were cancelled why am I receiving calls that I still owe more than r3000 can you please cancel and reverse the billing as I don't have those cellphones ASAP this is frustrating It's now 5 months
Please be advised that if Mondo says the cellphones were cancelled why am I receiving calls that I still owe more than r3000 can you please cancel and reverse the billing as I don't have those cellphones ASAP this is frustrating It's now 5 months
MR
Martin R's update19 Mar 2021, 07:17
Reviewer Update
Good day
Please be advised that if Mondo says the cellphones were cancelled why am I receiving calls that I still owe more than r3000 can you please cancel and reverse the billing as I don't have those cellphones ASAP this is frustrating It's now 5 months
Please be advised that if Mondo says the cellphones were cancelled why am I receiving calls that I still owe more than r3000 can you please cancel and reverse the billing as I don't have those cellphones ASAP this is frustrating It's now 5 months
Mondo's replyOfficial
19 Mar 2021, 17:04Hi Martin,
Kindly note that our team is working on your query.
We will revert with feedback.
Kindly note that our team is working on your query.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply19 Mar 2021, 17:04
Official
Hi Martin,
Kindly note that our team is working on your query.
We will revert with feedback.
Kindly note that our team is working on your query.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
24 Mar 2021, 17:25Hi Martin,
As discussed with Kim, please can you email proof that these items were returned within the cooling off period in order to assist with the cancellation request.
As discussed with Kim, please can you email proof that these items were returned within the cooling off period in order to assist with the cancellation request.
Kind Regards,
Mondo Team
Mondo's reply24 Mar 2021, 17:25
Official
Hi Martin,
As discussed with Kim, please can you email proof that these items were returned within the cooling off period in order to assist with the cancellation request.
As discussed with Kim, please can you email proof that these items were returned within the cooling off period in order to assist with the cancellation request.
Kind Regards,
Mondo Team
Mondo's replyOfficial
31 Mar 2021, 10:30Hi Martin,
As discussed with Kim, please note that we have submitted the cancellation to MTN and requested for priority to be placed on this.
We will keep you updated on the progress of this.
As discussed with Kim, please note that we have submitted the cancellation to MTN and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply31 Mar 2021, 10:30
Official
Hi Martin,
As discussed with Kim, please note that we have submitted the cancellation to MTN and requested for priority to be placed on this.
We will keep you updated on the progress of this.
As discussed with Kim, please note that we have submitted the cancellation to MTN and requested for priority to be placed on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
06 Apr 2021, 08:42Hi Martin,
As discussed with Kim, please note that we have requested for MTN to prioritize your cancellation request.
We will keep you updated on the progress of this.
As discussed with Kim, please note that we have requested for MTN to prioritize your cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply06 Apr 2021, 08:42
Official
Hi Martin,
As discussed with Kim, please note that we have requested for MTN to prioritize your cancellation request.
We will keep you updated on the progress of this.
As discussed with Kim, please note that we have requested for MTN to prioritize your cancellation request.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
12 Apr 2021, 09:52Hi Martin,
Please note that we have attempted contacting you with no success.
MTN is still working on the cancellation request.
We will keep continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply12 Apr 2021, 09:52
Official
Hi Martin,
Please note that we have attempted contacting you with no success.
MTN is still working on the cancellation request.
We will keep continue to keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
19 Apr 2021, 09:32Hi Martin,
As discussed, please note that MTN has confirmed that the contracts are cancelled and the credit has been process.
This query is now resolved.
We need to arrange for a refund to be done for you.
Kindly arrange for the proof of payment to be emailed to us.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply19 Apr 2021, 09:32
Official
Hi Martin,
As discussed, please note that MTN has confirmed that the contracts are cancelled and the credit has been process.
This query is now resolved.
We need to arrange for a refund to be done for you.
Kindly arrange for the proof of payment to be emailed to us.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team