DM
Denal M
1 reviews | Active since Apr 2015
16 Feb 2022, 12:18
3 weeks and still no device!!!!
We app**** for a contract with MTN on the 24th of January 2022, mondo called to finalize the vetty process. It's been approved and I still haven't received my device. Due to the fact that their *********** consultants have not finalized the order on their side so DSV can deliver. If I could rate them a minus I would have.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
16 Feb 2022, 12:32Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152819
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152819
Regards,
The Mondo Team
Mondo's reply16 Feb 2022, 12:32
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152819
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO152819
Regards,
The Mondo Team
Mondo's replyOfficial
22 Feb 2022, 15:07Hi Denal,
Trust you are well.
Please note that we are unable to pick up any applications which was done by Mondo for you.
Kindly advise if the application was processed under the above ID number and kindly advise the network your query is related to.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to pick up any applications which was done by Mondo for you.
Kindly advise if the application was processed under the above ID number and kindly advise the network your query is related to.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 15:07
Official
Hi Denal,
Trust you are well.
Please note that we are unable to pick up any applications which was done by Mondo for you.
Kindly advise if the application was processed under the above ID number and kindly advise the network your query is related to.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to pick up any applications which was done by Mondo for you.
Kindly advise if the application was processed under the above ID number and kindly advise the network your query is related to.
Regards,
The Mondo Team
DM
Denal M's updateReviewer Update
22 Feb 2022, 15:23Hi Mondo
I still haven't received a call as per your message, if you had called I would have disclosed my information. If you see my review has no ID number so how did you look for a application. Kindly contact me in order for me to provide the information you need to assist. Thank you
I still haven't received a call as per your message, if you had called I would have disclosed my information. If you see my review has no ID number so how did you look for a application. Kindly contact me in order for me to provide the information you need to assist. Thank you
DM
Denal M's update22 Feb 2022, 15:23
Reviewer Update
Hi Mondo
I still haven't received a call as per your message, if you had called I would have disclosed my information. If you see my review has no ID number so how did you look for a application. Kindly contact me in order for me to provide the information you need to assist. Thank you
I still haven't received a call as per your message, if you had called I would have disclosed my information. If you see my review has no ID number so how did you look for a application. Kindly contact me in order for me to provide the information you need to assist. Thank you
DM
Denal M's updateReviewer Update
22 Feb 2022, 15:24It's an MTN application.
DM
Denal M's update22 Feb 2022, 15:24
Reviewer Update
It's an MTN application.
Mondo's replyOfficial
22 Feb 2022, 15:44Hi Denal,
Please note that as per the above review, an ID number is provided and there are no applications picking up on the above ID.
Regards,
The Mondo Team
Please note that as per the above review, an ID number is provided and there are no applications picking up on the above ID.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 15:44
Official
Hi Denal,
Please note that as per the above review, an ID number is provided and there are no applications picking up on the above ID.
Regards,
The Mondo Team
Please note that as per the above review, an ID number is provided and there are no applications picking up on the above ID.
Regards,
The Mondo Team
DM
Denal M's updateReviewer Update
22 Feb 2022, 15:55I will call your call center myself then, why say you going to get an agent to call and then don't. As you can see by my pist I said we meaning if you don't pick it up by my ID oblivious it's another ID. But thanks for nothing.
DM
Denal M's update22 Feb 2022, 15:55
Reviewer Update
I will call your call center myself then, why say you going to get an agent to call and then don't. As you can see by my pist I said we meaning if you don't pick it up by my ID oblivious it's another ID. But thanks for nothing.
Mondo's replyOfficial
25 Feb 2022, 14:21Hi Denal,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding the above query.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding the above query.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply25 Feb 2022, 14:21
Official
Hi Denal,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding the above query.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding the above query.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team