SG
Sibusisosethu G
1 reviews | Active since Jun 2015
26 Apr 2021, 09:09
3 months, no responses
App**** for MTN upgrade in January 2021, with all supporting documents provided (including a ***** clearance letter from SAFPS, which I haven't been asked for before). Once docs were submitted, I received no feedback for more than 2 months until I tried to follow up in store at MTN. I was told that they are unable to assist as the account was locked and in progress with Mondo. When following up with Mondo, they escalated the matter, and 2 weeks later still no update. I followed up again this morning and I'm told that "MTN are awaiting stock". I app**** for a sim only upgrade...
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Replies (4)
Mondo's replyOfficial
26 Apr 2021, 09:20Hi Sibusisosethu,
Thank you for writing to our team.
Please note that we have escalated this to the relevant department to advise on the status of the application.
Our team will be in contact with you to discuss this.
Regards,
The Mondo Team
Thank you for writing to our team.
Please note that we have escalated this to the relevant department to advise on the status of the application.
Our team will be in contact with you to discuss this.
Regards,
The Mondo Team
Mondo's reply26 Apr 2021, 09:20
Official
Hi Sibusisosethu,
Thank you for writing to our team.
Please note that we have escalated this to the relevant department to advise on the status of the application.
Our team will be in contact with you to discuss this.
Regards,
The Mondo Team
Thank you for writing to our team.
Please note that we have escalated this to the relevant department to advise on the status of the application.
Our team will be in contact with you to discuss this.
Regards,
The Mondo Team
SG
Sibusisosethu G's updateReviewer Update
26 Apr 2021, 09:54I really wish I could give you zero stars
SG
Sibusisosethu G's update26 Apr 2021, 09:54
Reviewer Update
I really wish I could give you zero stars
Mondo's replyOfficial
26 Apr 2021, 10:07Hi Sibusisosethu,
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
Mondo's reply26 Apr 2021, 10:07
Official
Hi Sibusisosethu,
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Apr 2021, 14:17Hi Sibusisosethu, Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful. Please note that our records show that the upgrade has gone through successfully and the query is resolved. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team
Mondo's reply29 Apr 2021, 14:17
Official
Hi Sibusisosethu, Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful. Please note that our records show that the upgrade has gone through successfully and the query is resolved. Should you have any further queries please feel free to call or email our team. Regards, The Mondo Team