FK
Faith K
1 reviews | Active since Sept 2020
28 Sept 2020, 14:14
2simcards
On the 21st September 2020 I was called by a lady Fatima who was selling me an MTN simcard contract for a price of R79 which comes with R110 airtime and 20gig data, seemed like a good deal I took it she said dsv will deliver the simcard as she was about to conclude she then tried to sell me another deal I bluntly refused, my answer was NO, on Friday the 25th dsv delivered 2 simcards, nothing explaining what the other one is for, I have been trying to call since morning I need to know why u have received 2 simcards no calls are being picked up, I am not going to activate either one of these simcards until I get an explanation.
Helpful (0)
Replies (16)0
Replies (16)
Mondo's replyOfficial
28 Sept 2020, 14:15Hi Faith,
Thank you for reaching out to us.
We will be in touch with you soon.
Regards,
The Mondo Team
Thank you for reaching out to us.
We will be in touch with you soon.
Regards,
The Mondo Team
Best regards,
Mondo's reply28 Sept 2020, 14:15
Official
Hi Faith,
Thank you for reaching out to us.
We will be in touch with you soon.
Regards,
The Mondo Team
Thank you for reaching out to us.
We will be in touch with you soon.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
28 Sept 2020, 14:34Good day Faith, Thank you for taking the time to write to us. Kindly note that our team has attempted contacting you with no success. Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Regards,
Mondo Team
Best regards,
Mondo's reply28 Sept 2020, 14:34
Official
Good day Faith, Thank you for taking the time to write to us. Kindly note that our team has attempted contacting you with no success. Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Regards,
Mondo Team
Best regards,
FK
Faith K's updateReviewer Update
28 Sept 2020, 14:53I haven't received any call from you, I am always available, you can call any time
FK
Faith K's update28 Sept 2020, 14:53
Reviewer Update
I haven't received any call from you, I am always available, you can call any time
Mondo's replyOfficial
28 Sept 2020, 15:04Good day Faith,
The number we have for you is *** and this isn't available when our team calls.
Our team has emailed you as we were unable to contact you.
Please can you respond to our email with your contact details.
Regards,
Mondo Team
The number we have for you is *** and this isn't available when our team calls.
Our team has emailed you as we were unable to contact you.
Please can you respond to our email with your contact details.
Regards,
Mondo Team
Best regards,
Mondo's reply28 Sept 2020, 15:04
Official
Good day Faith,
The number we have for you is *** and this isn't available when our team calls.
Our team has emailed you as we were unable to contact you.
Please can you respond to our email with your contact details.
Regards,
Mondo Team
The number we have for you is *** and this isn't available when our team calls.
Our team has emailed you as we were unable to contact you.
Please can you respond to our email with your contact details.
Regards,
Mondo Team
Best regards,
FK
Faith K's updateReviewer Update
28 Sept 2020, 15:47***
FK
Faith K's update28 Sept 2020, 15:47
Reviewer Update
***
FK
Faith K's updateReviewer Update
28 Sept 2020, 15:48My number is ***
FK
Faith K's update28 Sept 2020, 15:48
Reviewer Update
My number is ***
Mondo's replyOfficial
28 Sept 2020, 15:50Good day Faith,
We are unable to view the number you have provided.
Please email us your contact number on ***
Regards,
Mondo Team
We are unable to view the number you have provided.
Please email us your contact number on ***
Regards,
Mondo Team
Best regards,
Mondo's reply28 Sept 2020, 15:50
Official
Good day Faith,
We are unable to view the number you have provided.
Please email us your contact number on ***
Regards,
Mondo Team
We are unable to view the number you have provided.
Please email us your contact number on ***
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
28 Sept 2020, 16:53Hi Faith,
As discussed with Kim, we have logged an investigation for you and we have requested for our quality team to place priority on this.
Our team will revert with an update.
Regards,
The Mondo Team
As discussed with Kim, we have logged an investigation for you and we have requested for our quality team to place priority on this.
Our team will revert with an update.
Regards,
The Mondo Team
Best regards,
Mondo's reply28 Sept 2020, 16:53
Official
Hi Faith,
As discussed with Kim, we have logged an investigation for you and we have requested for our quality team to place priority on this.
Our team will revert with an update.
Regards,
The Mondo Team
As discussed with Kim, we have logged an investigation for you and we have requested for our quality team to place priority on this.
Our team will revert with an update.
Regards,
The Mondo Team
Best regards,
FK
Faith K's updateReviewer Update
29 Sept 2020, 11:27I am still waiting for feedback from Kim.
FK
Faith K's update29 Sept 2020, 11:27
Reviewer Update
I am still waiting for feedback from Kim.
Mondo's replyOfficial
29 Sept 2020, 12:52Hi Faith,
As discussed with Kim, we have submitted cancellation of both your contracts.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, we have submitted cancellation of both your contracts.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's reply29 Sept 2020, 12:52
Official
Hi Faith,
As discussed with Kim, we have submitted cancellation of both your contracts.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, we have submitted cancellation of both your contracts.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
FK
Faith K's updateReviewer Update
02 Oct 2020, 10:59You guys need to sort out this issue ASAP I am being harassed now if it's not Dsv calling me it's vuka
FK
Faith K's update02 Oct 2020, 10:59
Reviewer Update
You guys need to sort out this issue ASAP I am being harassed now if it's not Dsv calling me it's vuka
Mondo's replyOfficial
02 Oct 2020, 11:16Hi Faith,
As discussed with Kim, please can you kindly reject any marketing calls you receive from Mondo/Vuka as you mentioned that you are not in a good space to take anything now.
Your cancellation is in progress and we have requested for MTN to place priority on this.
Once your query is resolved we will request for our team to add your details to our DO NOT CONTACT list.
We will update you on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please can you kindly reject any marketing calls you receive from Mondo/Vuka as you mentioned that you are not in a good space to take anything now.
Your cancellation is in progress and we have requested for MTN to place priority on this.
Once your query is resolved we will request for our team to add your details to our DO NOT CONTACT list.
We will update you on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's reply02 Oct 2020, 11:16
Official
Hi Faith,
As discussed with Kim, please can you kindly reject any marketing calls you receive from Mondo/Vuka as you mentioned that you are not in a good space to take anything now.
Your cancellation is in progress and we have requested for MTN to place priority on this.
Once your query is resolved we will request for our team to add your details to our DO NOT CONTACT list.
We will update you on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please can you kindly reject any marketing calls you receive from Mondo/Vuka as you mentioned that you are not in a good space to take anything now.
Your cancellation is in progress and we have requested for MTN to place priority on this.
Once your query is resolved we will request for our team to add your details to our DO NOT CONTACT list.
We will update you on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
06 Oct 2020, 10:30Hi Faith,
As discussed with Kim, please note that your cancellation is in progress.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that your cancellation is in progress.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2020, 10:30
Official
Hi Faith,
As discussed with Kim, please note that your cancellation is in progress.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that your cancellation is in progress.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
07 Oct 2020, 11:07Hi Faith,
As discussed with Kim, please note that your lines are deactivated and your query is resolved.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your lines are deactivated and your query is resolved.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Oct 2020, 11:07
Official
Hi Faith,
As discussed with Kim, please note that your lines are deactivated and your query is resolved.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your lines are deactivated and your query is resolved.
Should you have any further queries please feel free to call our team.
Regards,
The Mondo Team
Best regards,
FK
Faith K's updateReviewer Update
19 Jun 2021, 20:448 months later my credit record is messed up because of this issue
FK
Faith K's update19 Jun 2021, 20:44
Reviewer Update
8 months later my credit record is messed up because of this issue
Mondo's replyOfficial
21 Jun 2021, 14:38Hi Faith,
We sincerely apologize for the experience you have had.
Please advise how we may be of assistance to you.
Regards,
The Mondo Team
We sincerely apologize for the experience you have had.
Please advise how we may be of assistance to you.
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Jun 2021, 14:38
Official
Hi Faith,
We sincerely apologize for the experience you have had.
Please advise how we may be of assistance to you.
Regards,
The Mondo Team
We sincerely apologize for the experience you have had.
Please advise how we may be of assistance to you.
Regards,
The Mondo Team
Best regards,