FZ
Fanie Z
1 reviews | Active since May 2014
19 Feb 2021, 16:47
2+ mpnths delay on a Black Friday Deal.
What a waste of time, not knowing that I will be dealing with Mondo, I app**** for an upgrade on the 25 of November (A black Friday deal) on the MTN online portal, I was directed there by an SMS.
Months went past with out a word, I ask MTN and they say they don't have stock. Earlier in Feb, I decided that I am over MTN because of this. Canceled the upgrade, only to find that it was Mondo all the time wasting my time.
If you want to know, they are the reason I am cancelling, the only ok deal I could find from MTN was provided by Mondo, that is very lame.
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Mondo's replyOfficial
22 Feb 2021, 11:20Hi Fanie,
Thank you for taking the time to express your concerns with our team.
Please note that our consultant has contacted you and explained how our organization handles online upgrade/contracts.
We sincerely apologize for the level of service you have received.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Thank you for taking the time to express your concerns with our team.
Please note that our consultant has contacted you and explained how our organization handles online upgrade/contracts.
We sincerely apologize for the level of service you have received.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Mondo's reply22 Feb 2021, 11:20
Official
Hi Fanie,
Thank you for taking the time to express your concerns with our team.
Please note that our consultant has contacted you and explained how our organization handles online upgrade/contracts.
We sincerely apologize for the level of service you have received.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team
Thank you for taking the time to express your concerns with our team.
Please note that our consultant has contacted you and explained how our organization handles online upgrade/contracts.
We sincerely apologize for the level of service you have received.
Your query is resolved and will be closed.
Should you have any further queries, please feel free to call or email our team. Many thanks, The Mondo Team