LB
Lizette B
1 reviews | Active since Mar 2018
28 Aug 2020, 09:16
14days return might not mean anything!
This company promoted a deal to me. I was hesitant at first. Consultant told me I have 'return policy of 14 days. Received device. Not satisfied. Phoned to return. Now they blame courier company. Courier company have not received any instructions to collect. The 14days are running out!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
28 Aug 2020, 09:38 Hi Lizette ,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply28 Aug 2020, 09:38
Official
Hi Lizette ,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Aug 2020, 10:58Hi Lizette ,
As discussed with Kim, we have received the reference number for your collection and escalated this to the courier company.
The instructions have been shared with the courier company and our team will revert with an update.
Kind Regards,
Mondo Team
As discussed with Kim, we have received the reference number for your collection and escalated this to the courier company.
The instructions have been shared with the courier company and our team will revert with an update.
Kind Regards,
Mondo Team
Mondo's reply28 Aug 2020, 10:58
Official
Hi Lizette ,
As discussed with Kim, we have received the reference number for your collection and escalated this to the courier company.
The instructions have been shared with the courier company and our team will revert with an update.
Kind Regards,
Mondo Team
As discussed with Kim, we have received the reference number for your collection and escalated this to the courier company.
The instructions have been shared with the courier company and our team will revert with an update.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Sept 2020, 14:38Hi Lizette ,
As discussed with Kim, we have escalated your collection to Ram couriers and requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed with Kim, we have escalated your collection to Ram couriers and requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 14:38
Official
Hi Lizette ,
As discussed with Kim, we have escalated your collection to Ram couriers and requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed with Kim, we have escalated your collection to Ram couriers and requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
LB
Lizette B's updateReviewer Update
01 Sept 2020, 14:40Kim from Mondo is staying in contact now, but now it is courier company that is dragging....
Thank you Kim!
Let's hope couriers will polish up on their service.
Thank you Kim!
Let's hope couriers will polish up on their service.
LB
Lizette B's update01 Sept 2020, 14:40
Reviewer Update
Kim from Mondo is staying in contact now, but now it is courier company that is dragging....
Thank you Kim!
Let's hope couriers will polish up on their service.
Thank you Kim!
Let's hope couriers will polish up on their service.
Mondo's replyOfficial
01 Sept 2020, 14:42Hi Lizette ,
Thank you!
Our team is working around the clock to resolve this for you.
Kind Regards,
Mondo Team
Thank you!
Our team is working around the clock to resolve this for you.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 14:42
Official
Hi Lizette ,
Thank you!
Our team is working around the clock to resolve this for you.
Kind Regards,
Mondo Team
Thank you!
Our team is working around the clock to resolve this for you.
Kind Regards,
Mondo Team
Mondo's replyOfficial
02 Sept 2020, 13:01Hi Lizette ,
As discussed with Kim, we have escalated your collection to Ram couriers to uplift tomorrow.
Our team has requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed with Kim, we have escalated your collection to Ram couriers to uplift tomorrow.
Our team has requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply02 Sept 2020, 13:01
Official
Hi Lizette ,
As discussed with Kim, we have escalated your collection to Ram couriers to uplift tomorrow.
Our team has requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
As discussed with Kim, we have escalated your collection to Ram couriers to uplift tomorrow.
Our team has requested that priority be placed on this.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
04 Sept 2020, 16:42Hi Lizette ,
As per your discussion with our consultant you have confirmed that your package has been uplifted.
Once your package reflects as returned we will submit your cancellation/reversal.
We will revert with feedback.
Kind Regards,
Mondo Team
As per your discussion with our consultant you have confirmed that your package has been uplifted.
Once your package reflects as returned we will submit your cancellation/reversal.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply04 Sept 2020, 16:42
Official
Hi Lizette ,
As per your discussion with our consultant you have confirmed that your package has been uplifted.
Once your package reflects as returned we will submit your cancellation/reversal.
We will revert with feedback.
Kind Regards,
Mondo Team
As per your discussion with our consultant you have confirmed that your package has been uplifted.
Once your package reflects as returned we will submit your cancellation/reversal.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Sept 2020, 11:10Hi Lizette ,
As per your discussion with Kimona, please note that your contract is cancelled and your query is resolved.
The network service provider has passed the credit.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that your contract is cancelled and your query is resolved.
The network service provider has passed the credit.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply08 Sept 2020, 11:10
Official
Hi Lizette ,
As per your discussion with Kimona, please note that your contract is cancelled and your query is resolved.
The network service provider has passed the credit.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
As per your discussion with Kimona, please note that your contract is cancelled and your query is resolved.
The network service provider has passed the credit.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team