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Sibusiso S

1 reviews | Active since Jul 2022

25 Jul 2022, 09:27

100% ********

Never take anything with them. They don't explain all the amounts. I am now left with a higher bill to pay. All thanks to them! Trust me if u want peace. Stay away from these people!!!

0
Replies (12)
Mondo
Mondo's reply25 Jul 2022, 09:39
Official
Hi Sibusiso,

Thank you for taking the time to write to us about your MTN early upgrade fee query.

We do apologize for the inconvenience caused.

Please note that an internal investigation was logged to have the sale call recording assessed. As per the sale call, the sales agent advised that there will be an early upgrade fee.

Should you require the sale call recording, you may follow the below.
  • Visit your nearest MTN direct store
  • Whilst at the store, contact us on ***
  • Our customer care team will complete authentication and request to speak to the store consultant
  • The call will be uploaded to the store and you may listen to the call at the store

Case No: RCO251103

The above query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
SS
Sibusiso S's update25 Jul 2022, 10:03
Reviewer Update
So I have to be the one calling you with my airtime again? While I took time to go to the branch. Why can't u email it? I am still saying I was advised to pay 357 plus pro-rata only. I paid 350 which was not acknowledged on my statement. I was also advised to not to pay for the month of June because I am taking a new contract. U guys are just ******** I am still saying that and people should know that mondo is a no go zone. Finish and klaar!!
Mondo
Mondo's reply25 Jul 2022, 10:08
Official
You may make the call from the store's phone. 

We are unable to email the call to you, as we are a trade partner with MTN, therefore, we can only upload the call to a direct store.

Regarding your bill, you may contact the MTN Accounts Dept. on ***.
SS
Sibusiso S's update25 Jul 2022, 10:17
Reviewer Update
I called them more than 10 times already. No one gave an answer. They kept transferring me until they hung up on me. When I called again that is when they gave me your contacts.

I am really not happy with your service shem!
Mondo
Mondo's reply25 Jul 2022, 10:26
Official
Your monthly subscription is R259 p.m.

Due to limited access to the MTN system, you can only contact the MTN team for further assistance.
SS
Sibusiso S's update25 Jul 2022, 10:33
Reviewer Update
My bill for this month is more than 700...I paid 350. Which was not acknowledged. My app says I need to 549. Do u understand my frustrations?

The bad service and no one cares to explain.
Mondo
Mondo's reply25 Jul 2022, 10:41
Official
The amount would have totaled to R700 due to an early upgrade fee and pro-rata charges.
SS
Sibusiso S's update25 Jul 2022, 10:43
Reviewer Update
Which is something that I was not told.

Such bad service!
Mondo
Mondo's reply25 Jul 2022, 10:46
Official
As per the call recording, this was advised to you.
SS
Sibusiso S's update25 Jul 2022, 11:11
Reviewer Update
Well I have already told u that I was only advised about the amount of 357 and not all those amounts on my statement. It if from 357 to more than 700? Wow!! I hope people see our conversation for their peace sake!
SS
Sibusiso S's update25 Jul 2022, 11:12
Reviewer Update
Thank u for replying on time... Maybe you should also try and give your clients attention.
I am done
Mondo
Mondo's reply25 Jul 2022, 11:48
Official
At the point of the sale, the sales agent is unable to advise the total of your bill, as this is dependent on the pro-rata fee amount. Therefore, the MTN team will be able to assist you further, regarding the breakdown of your bill.

You are welcome. The above concern has been acknowledged and will be raised with the relevant department.