pS
patrick S
1 reviews | Active since May 2012
06 Sept 2021, 16:31
***
If I get verbally abusive on this platform I am treated like a ****. I've completely lost my patience with the dead beat non service mondo offers and I request an urgent call back from a manager. I am sick of posting emails with no resolution and I demand you terminate both my contracts as you have shown no commitment to resolve this ongoing saga
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
06 Sept 2021, 16:38Hi Patrick,
Trust you are well.
Thank you for taking your time to write to us.
Kindly note that we have escalated your query to the management team in order to contact you.
Please note that you may expect a call within tomorrow.
Reference Number: RCO132259
We do apologize for the service you have received thus far.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking your time to write to us.
Kindly note that we have escalated your query to the management team in order to contact you.
Please note that you may expect a call within tomorrow.
Reference Number: RCO132259
We do apologize for the service you have received thus far.
Regards,
The Mondo Team
Mondo's reply06 Sept 2021, 16:38
Official
Hi Patrick,
Trust you are well.
Thank you for taking your time to write to us.
Kindly note that we have escalated your query to the management team in order to contact you.
Please note that you may expect a call within tomorrow.
Reference Number: RCO132259
We do apologize for the service you have received thus far.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking your time to write to us.
Kindly note that we have escalated your query to the management team in order to contact you.
Please note that you may expect a call within tomorrow.
Reference Number: RCO132259
We do apologize for the service you have received thus far.
Regards,
The Mondo Team
pS
patrick S's updateReviewer Update
09 Sept 2021, 09:20Well done avinash. You have been a huge super star in the manner that you dealt with my complaint. Your customer service skills are brilliant and I do urge your non existent managers to take heed of this and maybe ensure that you take up the responsibility of training the rest of the staff at mondo. You should be the department manager cause you took the responsibility to check the account, lease with the previous staff and give feedback. Now please send me an email to acknowledge that my account will be credited with R1500. Thanks avinash for the superior service provided
pS
patrick S's update09 Sept 2021, 09:20
Reviewer Update
Well done avinash. You have been a huge super star in the manner that you dealt with my complaint. Your customer service skills are brilliant and I do urge your non existent managers to take heed of this and maybe ensure that you take up the responsibility of training the rest of the staff at mondo. You should be the department manager cause you took the responsibility to check the account, lease with the previous staff and give feedback. Now please send me an email to acknowledge that my account will be credited with R1500. Thanks avinash for the superior service provided
Mondo's replyOfficial
09 Sept 2021, 09:28Good Day Patrick,
Thank you for posting a compliment on the services you received from Avinash.
Kindly note that you will receive an email confirmation shortly.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Avinash.
Kindly note that you will receive an email confirmation shortly.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 09:28
Official
Good Day Patrick,
Thank you for posting a compliment on the services you received from Avinash.
Kindly note that you will receive an email confirmation shortly.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Avinash.
Kindly note that you will receive an email confirmation shortly.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Sept 2021, 16:09Hi Patrick,
Trust you are well.
As discussed with Mondo, we have found that you have received your refund.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, we have found that you have received your refund.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 16:09
Official
Hi Patrick,
Trust you are well.
As discussed with Mondo, we have found that you have received your refund.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, we have found that you have received your refund.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team