04/04/2022 - 20/95/2022 - Still no outcome or proper feedback from mondo despite reaching out to them multiple times daily

App**** for a contract on 4th of April 2022 and received my first phonecall from the company on the 18th May 2022.

Agreed to contract terms and policy and was sent a email regarding a contract protect policy.

When tracking I am unable to see my status of my application and when reaching out to their customer service each agent advises me differently.

Untrained or uneducated staff with a lack of customer service skills that close of query before even resolving or assisting the customer correctly.

This company provides the public with false Information and empty promises of being contacted by a call center agent. This is a tactic they use to silence the customers and close off the queries as well.

Please can I get a proper and HONEST update regarding my application as this was app**** for over a month ago.

Why am I unable to track?!

Why does each agent advise differently regarding the status?!

Why are calls being promised and not actioned.

Why do customers have to agree to terms, policy and contract if the application is not approved yet, and/or approved or provisionally approved?!

Why are personal details and bank details requested before a co tract is even approved?!

This company seems ********** and like a fishing company for personal details.

Was promised that a agent would call me to confirm my colour preference for the device, was also advised by another agent that the courier would contact me regarding delivery as my application was approved yet to date no calls have been received regarding any of this.

Putrid service people, please stay away