Simply the worst experience ever.

During our 3 year stay at a Monarch rented unit, we waited over 6 months for a shower door repair, over 6 months for a toilet leak repair which wasn't fixed anyway, the wooden frames for the windows were so old and deteriorated that the glass fell out of our bedroom window which left a hole there for over a month before it was repaired. Once the frames were replaced the plaster and concrete was left unpainted for months. I reported all pre-existing damages within the first month of occupation however, because I did not submit within 3 days of occupation as per the lease agreement which was in fine print, they eventually claimed my full deposit of over R7000 to replace 4 cupboard doors that were damaged prior to my occupation when I left which is a complete rip-off for cupboard doors anyway. They also don't follow procedure. THe claim was made against the owners own in inspection after we had already vacated the premises which i'm sure is ******* to some degree. The claims are supposed to me made against the exit inspection, in which the damages WERE NOT DOCUMENTED.

They also handed us a referral letter stating we damaged the cupboards. Absolutely appalling.

DO NOT USE MONARCH!!!!