1 reviews | Active since Jun 2015
LACK OF INTEREST - NO FOLLOW THROUGH
After receipting my unit on the 1st of June, Christa from Maintenance told me that the carpets would be steam cleaned in the unit since they were full of stains and urine marks which made the unit smell terribly. 2 weeks into the month still no one has communicated with me on when my carpets would be steam cleaned, I am now staying in the unit and therefore requested if I should make the repairs which she told me not to do.The whole maintenance department has no answer and cannot give me a date and time as to when I can expect someone to clean the carpets. Their attitude is very condescending and apathetic. <br> <br> I would appreciate some form of interest and follow through when tenants make repeated communication with the rental agency regarding such matters. <br>
Carpet cleans are allocated to our contractors around the 10th. You first contacted us via e-mail on the 8th requesting a carpet clean, the e-mail address was incorrect & did not reach R&M, while you did copy another staff member in she did not query it with R&M as she missed the error. On the 10th you e-mailed again, R&M procedure was explained & the contractor was instructed to arrange your clean. Unfortunately we don't control their schedule & they did not arrange your clean before they closed for a week for a conference. On Monday(15th) when we received your complaint we cancelled the job with the carpet cleaners that were unable to assist & gave the job to another contractor who managed to schedule your clean for the 18th. We are trying to get permission from the Owner to attend to your other issues, the property belongs to him & the issues are not damages caused by the outgoing tenant so the Owner has to pay for them. All this was explained & if you were not satisfied with progress you were welcome to refer your query to management. Please feel free to do so should you be dissatisfied with our service at anytime in the future. We hope to turn your frown upside down.
Carpet cleans are allocated to our contractors around the 10th. You first contacted us via e-mail on the 8th requesting a carpet clean, the e-mail address was incorrect & did not reach R&M, while you did copy another staff member in she did not query it with R&M as she missed the error. On the 10th you e-mailed again, R&M procedure was explained & the contractor was instructed to arrange your clean. Unfortunately we don't control their schedule & they did not arrange your clean before they closed for a week for a conference. On Monday(15th) when we received your complaint we cancelled the job with the carpet cleaners that were unable to assist & gave the job to another contractor who managed to schedule your clean for the 18th. We are trying to get permission from the Owner to attend to your other issues, the property belongs to him & the issues are not damages caused by the outgoing tenant so the Owner has to pay for them. All this was explained & if you were not satisfied with progress you were welcome to refer your query to management. Please feel free to do so should you be dissatisfied with our service at anytime in the future. We hope to turn your frown upside down.