Poor service upon claims department

I had two laptops in my car that I bought from best electronics furniture store on the 28/11/2024 my car was ****** and I went to the police station to report the incident in the morning I also alerted the future shop and I was told to make an affidavit with the case number and return it to furniture shop off which I done that

The monarch agent whatsaped me to inform me that they have received the claim therefore they required the photos of my house entrance gate pictures and I forwarded them,

The next day they required an A1 report from the police station and I went running up and down for the officer that is handling my case for the copy of an A1 report and I told the insurance that I can’t seem to find the police officer available at the police station and I went there numerous times

Then she said I must try to contact my car dealership and request for the pictures of my damaged vehicle since it was ****** and recovered and I done

This week I was told that all that I have sent to them was not enough evidence without the A1 police report

Iam very disappointed I don’t recommend the insurance company, Best electric express furniture store must stop using their services